Getting in Touch with Marc

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Mulceber
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Getting in Touch with Marc

Post by Mulceber »

Apologies if this is dealt with elsewhere - I emailed Marc on Sunday about ordering an AB Henry and haven't heard any response. Should I try again, or is this normal response time? I used the info@adventurebilt.com email address - is there a better way to reach him? :-k Regards,
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Re: Getting in Touch with Marc

Post by Dalexs »

This is the website info for his contact.
Not of the status with the email.

http://adventurebiltdeluxe.com/contact.php" onclick="window.open(this.href);return false;
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Re: Getting in Touch with Marc

Post by Michaelson »

Yeah, I think the first address you used was for Steve Delk's old site, not ABDeluxe, which is Marc's shop.

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Re: Getting in Touch with Marc

Post by Dalexs »

Michaelson wrote:Yeah, I think the first address you used was for Steve Delk's old site, not ABDeluxe, which is Marc's shop.

Regard! Michaelson
Actually, on the contact page I posted, its the same email address. I thought he had a more direct contact too.
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Re: Getting in Touch with Marc

Post by Michaelson »

It is? Yours has the word 'deluxe' in the address.
His link doesn't.
That's what I was referring to. Actually, on Steve's current page, the email address is now for Penman, so it's all confusing. :lol:

Regards! M
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Mulceber
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Re: Getting in Touch with Marc

Post by Mulceber »

Hmm...when I open up the link on the AB Deluxe site, it lists the email without "deluxe" in it. Does anyone have a better email address for Marc? Would a COW PM work better?

Also, while browsing, I saw a post from BendingOak saying the Henry is no longer available. Is this true? All this is my way of saying "yeah, I'm confused too!"
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Re: Getting in Touch with Marc

Post by Michaelson »

I think it's still available through Marc. :-k

Yep, try him via PM too.

Couldn't hurt.

Regard! Michaelson
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Re: Getting in Touch with Marc

Post by Mulceber »

Done. Although according to his profile he was last active on COW in 2014, so I'm not holding my breath on the PM...
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Re: Getting in Touch with Marc

Post by Michaelson »

I sent you a PM.

Regard! Michaelson
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Re: Getting in Touch with Marc

Post by LouisiannaJames26 »

Mulceber wrote:Apologies if this is dealt with elsewhere - I emailed Marc on Sunday about ordering an AB Henry and haven't heard any response. Should I try again, or is this normal response time? I used the info@adventurebilt.com email address - is there a better way to reach him? :-k Regards,
I tried too contact him as well but no answer, i want to get one of his ABD, looks like we're in the same situation.
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Re: Getting in Touch with Marc

Post by Michaelson »

Try Stefan too! He works in the same shop with him.

memberlist.php?mode=viewprofile&u=5615" onclick="window.open(this.href);return false;

Regard! Michaelson
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Re: Getting in Touch with Marc

Post by Mulceber »

Michaelson, what would we do without you?
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Re: Getting in Touch with Marc

Post by Michaelson »

LOL! :lol: Probably a LOT, but thanks for the thought. :TOH:

Regards! M
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Re: Getting in Touch with Marc

Post by LouisiannaJames26 »

I still tried to contact both Marc and Stefan but still no answer though whats happening there at ABD?
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Re: Getting in Touch with Marc

Post by Mulceber »

Same. Very strange.
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Re: Getting in Touch with Marc

Post by jnicktem »

I can shed a little light on this situation. Both Marc and Stefan are currently taking a break from ABD to focus on their personal situations at the moment.
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Re: Getting in Touch with Marc

Post by LouisiannaJames26 »

Hopefully in a few months they can return :TOH:
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Re: Getting in Touch with Marc

Post by Mulceber »

Ah, thanks for the update jnicktem. I hope all turns out well for them. Regards,
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Re: Getting in Touch with Marc

Post by LouisiannaJames26 »

Im dying to get an ABD from them, ohh I can't stop thinking of the rich golden brown color of the ABD felt :shock: , i wish them well though :D
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Re: Getting in Touch with Marc

Post by baddates1 »

Anyone heard anything from Marc? Looking to get a Henry
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Re: Getting in Touch with Marc

Post by Mulceber »

Yes, I eventually heard from them from info@adventurebilt.com, but it took a few days. If you don't hear back from them in a week, send another email. They'll get back to you. :TOH:
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Re: Getting in Touch with Marc

Post by baddates1 »

Do you know if he is still making the Henry's? And what's the time window for one?
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Re: Getting in Touch with Marc

Post by Mulceber »

It wasn't clear to me that they're still making them, but Stefan did say that most sizes are still available. :TOH:
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Re: Getting in Touch with Marc

Post by baddates1 »

Just pm'd Stefan. Hopefully something'll come up :) If nothing comes up, does anyone know the felt difference (in terms of velvetty texture) between the Advintage and the Henry?
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Re: Getting in Touch with Marc

Post by Mulceber »

You might want to email them, rather than use PM - my impression was that they're not on COW as much anymore.
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Re: Getting in Touch with Marc

Post by baddates1 »

Yup! Sorry didn't specify I clicked the email button on Stefan's profile instead of the pm button.
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Re: Getting in Touch with Marc

Post by Mulceber »

Not sure if that will send it to info@adventurebilthats.com though...

edit: should be info@adventurebilt.com
Last edited by Mulceber on Mon May 29, 2017 2:26 am, edited 1 time in total.
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Re: Getting in Touch with Marc

Post by baddates1 »

Address not found. :-k
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Mulceber
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Re: Getting in Touch with Marc

Post by Mulceber »

My mistake! I just checked the email again and it should be info@adventurebilt.com

Seems I accidentally added "hats" to the email address...
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Re: Getting in Touch with Marc

Post by alex1152 »

jnicktem wrote:I can shed a little light on this situation. Both Marc and Stefan are currently taking a break from ABD to focus on their personal situations at the moment.
It's just like he said they took some time off, I talked with Stefan in April and he was returning from a trip to Colombia, hopefully they'll be back in business soon enough.
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Re: Getting in Touch with Marc

Post by Jeremiah »

They were out trapping furs. :TOH:
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Re: Getting in Touch with Marc

Post by Mulceber »

Now that is commitment to their craft... :lol:
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Re: Getting in Touch with Marc

Post by baddates1 »

Stefan got back to me, and let me know a size 60cm (small) gray Henry was available. Thankfully my head is below that, so I ordered it! So far both times I have received an email from him it took 3 days each time, but contact kept :)
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Re: Getting in Touch with Marc

Post by Indiana Strones »

Is the Henry still in regular production? :-k
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Re: Getting in Touch with Marc

Post by baddates1 »

He said that he had one on hand, which is the one that I ordered.

Does anyone know how long it should take for it to ship? And do they email you letting you know it shipped?
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Re: Getting in Touch with Marc

Post by Sitting Rabbit »

I had my hat reblocked a size too big. Last I heard from them was Stefan in October 2016 that they were taking a break. I desperately want it reblocked a size smaller, no matter the cost. I thought about asking Penman, but a long time ago, Marc said that if anyone else ever worked on my hat, he'd never touch it again. Anyone have any recent luck with Marc or Stefan?
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Re: Getting in Touch with Marc

Post by Michaelson »

Interesting ultimatum coming from Marc. :-s

If he's the hold up, then why tell you that? It's your hat.

You need to determine what YOU need and what you can expect regarding customer 'after sales service' in a timely manner, unless you have a closet full of hats and you can afford to wait on Marc to get back online.

That's a very surprising statement coming from Marc. :-k

He knows folks can't just sit on their hands waiting for them to come back 'when they're ready' when their costumer has a product in use.

If not, drop John Penman a line with photos of your hat and ask for his input.

JMO, but one I've done myself when I had a vendor essentially 'suggest' the same thing when asked for some rebuild work to be done after a sale. I went elsewhere and have not looked back.

Regards! Michaelson
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Re: Getting in Touch with Marc

Post by Mulceber »

Chiming in, I also think that when Marc made his statement about not working on a hat if someone else has worked on it, he wasn't thinking of Penman: John's been almost a student of Steve and Marc, and they've both (or at least Steve has) acknowledged him as their equal. I really can't imagine that Marc would object to the maker of the Adventurebilt Legacy working on another Adventurebilt. Nevertheless, you might want to check with him and basically ask if he would he object to you sending it to John, since he's not up to making hats at the moment.
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Re: Getting in Touch with Marc

Post by Michaelson »

That's exactly what I advised in my PM reply to him, Mulceber! :lol:

Great minds and all that! ;) :TOH:

Regards! Michaelson
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Re: Getting in Touch with Marc

Post by michaeljcr »

I sent a similar request a few days ago via Marc's website, as I'd measured wrong years ago, and would like to stop having to pad the hat out. No reply as of yet. I'm surprised, if they're taking a break, it isn't mentioned on their website. Of course, now I have an excuse to buy another hat, to keep me going, as it were. :)
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Re: Getting in Touch with Marc

Post by Castor Dioscuri »

Last I heard, Marc's still on a break. I placed an order with him several years ago before he "retired," and though he offered a refund the last time we corresponded, I told him to hold on to the funds for when he comes out of retirement.

From what I've heard, he's a man of his word, so I'm assuming until further notice, his hat has been hung up.
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Re: Getting in Touch with Marc

Post by michaeljcr »

Castor Dioscuri wrote:Last I heard, Marc's still on a break. I placed an order with him several years ago before he "retired," and though he offered a refund the last time we corresponded, I told him to hold on to the funds for when he comes out of retirement.

From what I've heard, he's a man of his word, so I'm assuming until further notice, his hat has been hung up.
Good to know, thanks! I
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Re: Getting in Touch with Marc

Post by Sitting Rabbit »

Glad I'm not the only one having trouble. I'll get my name on Penman's list for a reblock. Not sure what to think anymore about Marc or Stefan. Just leaving me hang there with no response, nothing on their website.....
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Re: Getting in Touch with Marc

Post by Jeremiah »

Sitting rabbit. Call John Penman. He still has some of the same hat bodies that Marc used. The FEPSA felt.
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Re: Getting in Touch with Marc

Post by Sitting Rabbit »

Ok, will do, and thanks.

Jason
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Re: Getting in Touch with Marc

Post by Sitting Rabbit »

Anyone have any luck recently contacting Marc?
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Re: Getting in Touch with Marc

Post by Michaelson »

None that I'm aware of, SR. He's just fallen completely off radar. :|

Regards! Michaelson
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Re: Getting in Touch with Marc

Post by Sitting Rabbit »

Michaelson wrote:None that I'm aware of, SR. He's just fallen completely off radar. :|

Regards! Michaelson
Ok. My lid is scheduled for Penman coming up, as I don't know who else to turn to.
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Re: Getting in Touch with Marc

Post by Michaelson »

Probably just as well.

Getting things in and out of country is pretty much at a stand still now if you use USPS due to the pandemic.
You have no clue if or even when it would reach Marc, let alone if they'd do anything with it.

Good luck, and let us know how your hat turns out!

Regards! Michaelson
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Re: Getting in Touch with Marc

Post by michaeljcr »

I’d still like to get my Deluxe re-blocked and and sizes, I did a terrible measuring job. Nicest hat I own and it never gets worn. Anyone know anyone in the UK doing hat work, outside of Herbert Johnson?
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