Getting in Touch with Marc

Mulceber · Post by **Mulceber** » Thu Mar 02, 2017 9:51 am

Apologies if this is dealt with elsewhere - I emailed Marc on Sunday about ordering an AB Henry and haven't heard any response. Should I try again, or is this normal response time? I used the info@adventurebilt.com email address - is there a better way to reach him?

Regards,

Post by **Dalexs** » Thu Mar 02, 2017 12:29 pm

This is the website info for his contact.
Not of the status with the email.

http://adventurebiltdeluxe.com/contact.php" onclick="window.open(this.href);return false;

Post by **Michaelson** » Thu Mar 02, 2017 12:48 pm

Yeah, I think the first address you used was for Steve Delk's old site, not ABDeluxe, which is Marc's shop.

Regard! Michaelson

Post by **Dalexs** » Thu Mar 02, 2017 1:02 pm

Michaelson wrote:Yeah, I think the first address you used was for Steve Delk's old site, not ABDeluxe, which is Marc's shop.

Regard! Michaelson

Actually, on the contact page I posted, its the same email address. I thought he had a more direct contact too.

Post by **Michaelson** » Thu Mar 02, 2017 1:09 pm

It is? Yours has the word 'deluxe' in the address.

http://adventurebiltdeluxe.com/contact.php

His link doesn't.

info@adventurebilt.com

That's what I was referring to. Actually, on Steve's current page, the email address is now for Penman, so it's all confusing.

Regards! M

Mulceber · Post by **Mulceber** » Thu Mar 02, 2017 1:23 pm

Hmm...when I open up the link on the AB Deluxe site, it lists the email without "deluxe" in it. Does anyone have a better email address for Marc? Would a COW PM work better?

Also, while browsing, I saw a post from BendingOak saying the Henry is no longer available. Is this true? All this is my way of saying "yeah, I'm confused too!"

Post by **Michaelson** » Thu Mar 02, 2017 1:42 pm

I think it's still available through Marc.

Yep, try him via PM too.

Couldn't hurt.

Regard! Michaelson

Mulceber · Post by **Mulceber** » Thu Mar 02, 2017 2:01 pm

Done. Although according to his profile he was last active on COW in 2014, so I'm not holding my breath on the PM...

Post by **Michaelson** » Thu Mar 02, 2017 2:08 pm

I sent you a PM.

Regard! Michaelson

LouisiannaJames26 · Post by **LouisiannaJames26** » Thu Mar 02, 2017 3:12 pm

Mulceber wrote:Apologies if this is dealt with elsewhere - I emailed Marc on Sunday about ordering an AB Henry and haven't heard any response. Should I try again, or is this normal response time? I used the info@adventurebilt.com email address - is there a better way to reach him? Regards,

I tried too contact him as well but no answer, i want to get one of his ABD, looks like we're in the same situation.

Post by **Michaelson** » Thu Mar 02, 2017 3:18 pm

Try Stefan too! He works in the same shop with him.

memberlist.php?mode=viewprofile&u=5615" onclick="window.open(this.href);return false;

Regard! Michaelson

Mulceber · Post by **Mulceber** » Thu Mar 02, 2017 3:23 pm

Michaelson, what would we do without you?

Post by **Michaelson** » Thu Mar 02, 2017 3:34 pm

LOL!

Probably a LOT, but thanks for the thought.

Regards! M

LouisiannaJames26 · Post by **LouisiannaJames26** » Sat Mar 04, 2017 8:56 am

I still tried to contact both Marc and Stefan but still no answer though whats happening there at ABD?

Mulceber · Post by **Mulceber** » Sat Mar 04, 2017 11:51 am

Same. Very strange.

jnicktem · Post by **jnicktem** » Sat Mar 04, 2017 2:36 pm

I can shed a little light on this situation. Both Marc and Stefan are currently taking a break from ABD to focus on their personal situations at the moment.

LouisiannaJames26 · Post by **LouisiannaJames26** » Sat Mar 04, 2017 2:55 pm

Hopefully in a few months they can return

Mulceber · Post by **Mulceber** » Sat Mar 04, 2017 3:47 pm

Ah, thanks for the update jnicktem. I hope all turns out well for them. Regards,

LouisiannaJames26 · Post by **LouisiannaJames26** » Sat Mar 04, 2017 7:15 pm

Im dying to get an ABD from them, ohh I can't stop thinking of the rich golden brown color of the ABD felt

, i wish them well though

baddates1 · Post by **baddates1** » Fri May 26, 2017 8:43 pm

Anyone heard anything from Marc? Looking to get a Henry

Mulceber · Post by **Mulceber** » Fri May 26, 2017 9:51 pm

Yes, I eventually heard from them from info@adventurebilt.com, but it took a few days. If you don't hear back from them in a week, send another email. They'll get back to you.

baddates1 · Post by **baddates1** » Sat May 27, 2017 7:43 pm

Do you know if he is still making the Henry's? And what's the time window for one?

Mulceber · Post by **Mulceber** » Sun May 28, 2017 6:46 pm

It wasn't clear to me that they're still making them, but Stefan did say that most sizes are still available.

baddates1 · Post by **baddates1** » Mon May 29, 2017 12:17 am

Just pm'd Stefan. Hopefully something'll come up

If nothing comes up, does anyone know the felt difference (in terms of velvetty texture) between the Advintage and the Henry?

Mulceber · Post by **Mulceber** » Mon May 29, 2017 12:26 am

You might want to email them, rather than use PM - my impression was that they're not on COW as much anymore.

baddates1 · Post by **baddates1** » Mon May 29, 2017 12:41 am

Yup! Sorry didn't specify I clicked the email button on Stefan's profile instead of the pm button.

Mulceber · Post by **Mulceber** » Mon May 29, 2017 12:52 am

Not sure if that will send it to info@adventurebilthats.com though...

edit: should be info@adventurebilt.com

baddates1 · Post by **baddates1** » Mon May 29, 2017 2:04 am

Address not found.

Mulceber · Post by **Mulceber** » Mon May 29, 2017 2:17 am

My mistake! I just checked the email again and it should be info@adventurebilt.com

Seems I accidentally added "hats" to the email address...

alex1152 · Post by **alex1152** » Mon May 29, 2017 11:09 am

jnicktem wrote:I can shed a little light on this situation. Both Marc and Stefan are currently taking a break from ABD to focus on their personal situations at the moment.

It's just like he said they took some time off, I talked with Stefan in April and he was returning from a trip to Colombia, hopefully they'll be back in business soon enough.

Jeremiah · Post by **Jeremiah** » Mon May 29, 2017 11:46 am

They were out trapping furs.

Mulceber · Post by **Mulceber** » Mon May 29, 2017 11:52 am

Now that is commitment to their craft...

baddates1 · Post by **baddates1** » Sun Jun 04, 2017 1:33 am

Stefan got back to me, and let me know a size 60cm (small) gray Henry was available. Thankfully my head is below that, so I ordered it! So far both times I have received an email from him it took 3 days each time, but contact kept

Indiana Strones · Post by **Indiana Strones** » Sun Jun 04, 2017 6:45 am

Is the Henry still in regular production?

baddates1 · Post by **baddates1** » Mon Jun 05, 2017 9:37 pm

He said that he had one on hand, which is the one that I ordered.

Does anyone know how long it should take for it to ship? And do they email you letting you know it shipped?

Sitting Rabbit · Post by **Sitting Rabbit** » Tue Aug 21, 2018 12:26 pm

I had my hat reblocked a size too big. Last I heard from them was Stefan in October 2016 that they were taking a break. I desperately want it reblocked a size smaller, no matter the cost. I thought about asking Penman, but a long time ago, Marc said that if anyone else ever worked on my hat, he'd never touch it again. Anyone have any recent luck with Marc or Stefan?

Post by **Michaelson** » Tue Aug 21, 2018 1:19 pm

Interesting ultimatum coming from Marc.

If he's the hold up, then why tell you that? It's your hat.

You need to determine what YOU need and what you can expect regarding customer 'after sales service' in a timely manner, unless you have a closet full of hats and you can afford to wait on Marc to get back online.

That's a very surprising statement coming from Marc.

He knows folks can't just sit on their hands waiting for them to come back 'when they're ready' when their costumer has a product in use.

If not, drop John Penman a line with photos of your hat and ask for his input.

JMO, but one I've done myself when I had a vendor essentially 'suggest' the same thing when asked for some rebuild work to be done after a sale. I went elsewhere and have not looked back.

Regards! Michaelson

Mulceber · Post by **Mulceber** » Tue Aug 21, 2018 1:41 pm

Chiming in, I also think that when Marc made his statement about not working on a hat if someone else has worked on it, he wasn't thinking of Penman: John's been almost a student of Steve and Marc, and they've both (or at least Steve has) acknowledged him as their equal. I really can't imagine that Marc would object to the maker of the Adventurebilt Legacy working on another Adventurebilt. Nevertheless, you might want to check with him and basically ask if he would he object to you sending it to John, since he's not up to making hats at the moment.

Post by **Michaelson** » Tue Aug 21, 2018 3:26 pm

That's exactly what I advised in my PM reply to him, Mulceber!

Great minds and all that!

Regards! Michaelson

michaeljcr · Post by **michaeljcr** » Tue Oct 09, 2018 9:16 am

I sent a similar request a few days ago via Marc's website, as I'd measured wrong years ago, and would like to stop having to pad the hat out. No reply as of yet. I'm surprised, if they're taking a break, it isn't mentioned on their website. Of course, now I have an excuse to buy another hat, to keep me going, as it were.

Castor Dioscuri · Post by **Castor Dioscuri** » Thu Oct 11, 2018 5:39 am

Last I heard, Marc's still on a break. I placed an order with him several years ago before he "retired," and though he offered a refund the last time we corresponded, I told him to hold on to the funds for when he comes out of retirement.

From what I've heard, he's a man of his word, so I'm assuming until further notice, his hat has been hung up.

michaeljcr · Post by **michaeljcr** » Thu Oct 11, 2018 10:04 pm

Castor Dioscuri wrote:Last I heard, Marc's still on a break. I placed an order with him several years ago before he "retired," and though he offered a refund the last time we corresponded, I told him to hold on to the funds for when he comes out of retirement.

From what I've heard, he's a man of his word, so I'm assuming until further notice, his hat has been hung up.

Good to know, thanks! I

Sitting Rabbit · Post by **Sitting Rabbit** » Mon Apr 29, 2019 11:19 pm

Glad I'm not the only one having trouble. I'll get my name on Penman's list for a reblock. Not sure what to think anymore about Marc or Stefan. Just leaving me hang there with no response, nothing on their website.....

Jeremiah · Post by **Jeremiah** » Wed May 01, 2019 8:06 am

Sitting rabbit. Call John Penman. He still has some of the same hat bodies that Marc used. The FEPSA felt.

Sitting Rabbit · Post by **Sitting Rabbit** » Sun Sep 01, 2019 12:55 am

Ok, will do, and thanks.

Jason

Sitting Rabbit · Post by **Sitting Rabbit** » Wed Aug 26, 2020 1:50 pm

Anyone have any luck recently contacting Marc?

Post by **Michaelson** » Wed Aug 26, 2020 2:57 pm

None that I'm aware of, SR. He's just fallen completely off radar.

Regards! Michaelson

Sitting Rabbit · Post by **Sitting Rabbit** » Fri Aug 28, 2020 9:18 am

Michaelson wrote:None that I'm aware of, SR. He's just fallen completely off radar.

Regards! Michaelson

Ok. My lid is scheduled for Penman coming up, as I don't know who else to turn to.

Post by **Michaelson** » Fri Aug 28, 2020 11:33 am

Probably just as well.

Getting things in and out of country is pretty much at a stand still now if you use USPS due to the pandemic.
You have no clue if or even when it would reach Marc, let alone if they'd do anything with it.

Good luck, and let us know how your hat turns out!

Regards! Michaelson

michaeljcr · Post by **michaeljcr** » Fri Aug 28, 2020 1:11 pm

I’d still like to get my Deluxe re-blocked and and sizes, I did a terrible measuring job. Nicest hat I own and it never gets worn. Anyone know anyone in the UK doing hat work, outside of Herbert Johnson?