Well, it ended in tears.
This was supposed to be a review of my long awaited Relic Hunter, but since that couldn't be I thought I'd offer at least the narrative of my experience after all the patience and help I got from you all. I apologize for having left the thread in a cliffhanger for so long, I should have written it earlier
To recap: I placed my order at the end of September 2020, and a month later I got an email from Andy saying the jacket would start construction and asking me to confirm the measurements (I had ordered a standard size, so no measurements had been asked for or provided before that). As you know, the back length seemed a tad short to me, and I provided some photos to Andy of my previous Indy jackets thinking that it might be good to add an extra inch. I waited three weeks but got no reply, so I wrote again. Some of you advised me to be patient and not to worry regarding Bill Kelso's communication issues, and so I just kept on waiting. A response finally arrived in January 2021, and after a number of emails to which I got replies in a timely fashion he recommended adding just a half inch to the back instead of a full one. Mid March I got a tracking number and a couple of weeks later the jacket was in my hands.
I opened the parcel, examined the jacket, and immediately noticed several spots where the leather seemed to be peeling off, as well as an odd discoloration and deformation in the chest. I took pictures of it and emailed them back to Andy. That same morning I got a reply simply asking me to send it back. I was refunded in June, but only for the price of the jacket and the return shipping. I wrote to Andy and argued that since it had been a manufacturing error on their side I should not be made liable in any way and considered they should return the original shipping as well. However, they saw things differently and replied with a link to their terms-of-sale, according to which original shipping is non refundable. I suppose it's a matter of opinion and that they were, after all, within their legal right to apply that rule, but I wholeheartedly disagreed and let Andy know politely but firmly. I honestly see no reason why a customer should loose any money on a transaction when the item purchased has turned out to be defective. I think in cases such as this it is the business who should bear whatever indirect losses come from their mistakes, and in the rare occasions in which I have had similar problems buying online that has been my experience. Andy's reply after that (and I'll quote directly) was that they had examined the jacket "under high efficiency special Philips lights with high Color Rendering Index", and that the discoloration I mentioned was not apparent to them, adding that the cracks and patches of peeled off leather I had seen were part of their "greater effort" done at the tannery to offer a leather that ages quickly so that "no extra effort form the customer" will be required. Perhaps I'm odd in finding displeasure with such explanations and their process truly is something that everyone else desires when purchasing a new jacket, but if that is so, at the very least it is a practice that should be made clear at the moment of purchase. To be clear, the jacket was not distressed on purpose, in the way that, for example, Steele&Jones or Magnoli offer to distress their jackets; the jacket was new but the leather was peeling off in several places. In any case, Andy had not mentioned any of these things when refunding the amount paid for the jacket and the return shipping. That refund had taken place without any comment on their part regarding the accuracy or lack thereof of my complaints. Anyway, after that explanation Andy added that since they wanted me to have a positive experience they had decided to refund the original shipping after all, for which I thanked him.
I should add that I had ordered the Lambskin Grainy Authentic Brown, by the way. Everyone here seems to be head over hills with their Striated Lamb Relic Hunter, so perhaps I would have avoided all this trouble if I had ordered that instead. However, the whole experience, particularly the difficulty regarding communications, has really dampen my willingness to submit to this process again. To be fair, this is but one personal experience among what seem to be hundred of happy customers, so perhaps this case was in part a series of unlucky events. I'm sure the Covid situation didn't help either. In any case, I am now the very happy owner of a Legacy Raiders from Wested (which became the replacement for my now sold Wested off-the-rack shown in this post). It's my spring/summer Indy Jacket, and the Steele&Jones Smithsonian replica (after buying a couple pairs of high waisted trousers as advised by some of you) has become my autum/winter one. I would happily give the Magnoli Adventure a try, but considering the current state of shipping from overseas both in regards to time and customs, I think my search for the perfect Indy jacket(s) has finished
![TOH :TOH:](./images/smilies/Indy-Hat-Tip.gif)