ShanghaiJack wrote:Well, I've written to Myke, Sarge, and now Amber at US Wings and they sure are not making it easy for me to order a jacket. I was hoping to get some measurements on the medium vs. the large, but those are apparently trade secrets.
Myke and Hack are atrocious at customer service, not helpful at all and actually their last advice sent me down the wrong path. Their refund policy is horrible too, and actually pretty horribly
worded. That said I do think USW's products are a great price for an excellent leather, and I've had enough leather jackets to know what I'm talking about. The person to speak to is Rita, she is more than helpful.
I do find it a tragedy that a company like USW, that appears to want to help, and has 'customer service is our No.1 goal' type of thing on their website, refuses to assist on measurements on their
own product that they want to sell. Coming at it from a business perspective, I just to not understand that at all.
When I asked for measurements I got:
"I am sorry but at this time we do not have any extra people to take measurements of our jackets! I think there is a size chart on our site at
http://www.uswings.com" onclick="window.open(this.href);return false;"
and
"I am sorry, I do not have the measurements for the 30th anniversary legend jackets."
... Oh purrrlease !