I just wanted to let everyone know that PBB Global is finally off my back
because of someone here who said they would help out another fan.
I am refering to our very own Shalimar, and the very generous offer he made
a few weeks back, when I posted again that PBB was still trying to get
money from me, even though I had already paid all the duties that were
due on my Wested.
Just to refresh everyone. I had recieved my Wested Raiders jacket back
in May, 2003. I had to send it back because of some defects in the snaps.
I received a replacement from Peter a few weeks later, but I had to send
that one back too, because of the "ride-up" in the front.
I finally got a perfect Wested Authentic lambskin in July, and I could not
be happier with it!! I added the extra inch and a half to the front, and it
fits beautifully!
Now my PBB story. I got the first PBB bill for the first jacket, and I paid
it, even though I sent the first jacket back. I figured that I was getting
a replacement, and it was only fair.
Then, I got another seperate bill for the replacement jacket! I
gave PBB a phone call, and they agreed that they made a mistake, and
I should not have been charged again for the same purchase, because
the jacket was a replacement of the first one. So, I thought all was well.
Anyway, good old PBB sends me a third bill! I called again, and
explained again that it was the same purchase, and that I only have one
jacket. And that I had to return the second one for a replacement, just
like the first time. And they had understood that they made a mistake
the first time, and they corrected it. And this time was just like before.
Well this time, they would not admit they made another mistake, and
they kept sending me this third bill over and over and over again.
They even sent me threatening letters that they would ruin my credit
if I did not pay.
Then they sent my case to their legal department, and then these legal
people sent me threatening letters of legal action if I did not pay!
I sent each and every one of these people all the proof that I paid for all
the duties on my one and only jacket purchase. I included all the receipts
from Peter that showed the two replacements were both an exchange, no
charge to me. I sent them all the return shipping labels that showed I
was sending the jackets back for exchanges, and there was no additional
customs duties on them if they were exchanged for free. I even included
with my letters to these people the actual customs requirements for
items imported into the United States, that showed any items being
replaced for free get no new customs charges.
But, each time I sent the PBB people these letters, they just sent this
case to a different person, and I got more threatening letters.
After I posted what happened to me, Shalimar stepped in, and made an
offer to anyone, especially me, Flathead, to get in touch with PBB for us,
because he lives nearby, and he would call them and try to straighten this
out because he said he deals with import/export transactions all the time.
So, I figured I would take him up on his offer, because I had no one
else to turn to. I tried what Michaelson had suggested, and wrote to the
Postal Inspector, but they said it was a Customs item, and they could not
help me.
Anyway, I sent Shalimar all the papers I had about this whole thing, and
he said he would call them like he offered, and see what he could do.
And guess what? After only a few days of dealing with PBB, Shalimar
got them to finally see that they made another mistake, and they told
him that they are going to remove this from my account finally!!!
I could not be happier!!
He knew what to say to them when I didn't.He knew exactly what it would take to make them see they were wrong.
And he showed them that they were harrassing me, and they finally saw
the light! I could never do that in all the months of dealing with them myself.
It just goes to show you that there are still people in this world that are
willing to help others, even though they may be thousands of miles away,
and have nowhere to turn.
I wanted to let everyone know that these forums work for more than
just finding out what jacket or hat is good, or what color or type of leather
to get! They work because there are people out there like Shalimar that
really do care about others. And I could not be happier for Shalimar
being there for me, and COW for giving me the chance to deal with great individuals
like Shalimar, and the rest of you who offered your advice to my situation.
Again, a HUGE thanks to Shalimar for helping a guy he didn't even know
get out of a very bad situation that he couldn't get out of himself!!
You guys are THE BEST!!
A huge thankyou!!
Flathead
