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My Hats Direct experience -Thank You Ron!
Posted: Wed Apr 02, 2008 10:12 am
by Kokopelli
Some of you may recall my ranting about my dissapointment with my Fed Deluxe. Well, let me say that Hats Direct has earned my apologies and my respect. After discussing it with Ron, I sent it back. Once he saw it, he agreed the hat should not have been sold, it was an error on their part. Thus, my replacement is on its way as well as a refund for my return shipping.
A+ for Hats Direct!
Posted: Wed Apr 02, 2008 10:25 am
by gabrielle
That's good to hear. Hats Direct seems like a great place to do business and I have them on my favorites list for future reference.
Posted: Wed Apr 02, 2008 10:42 am
by airforceindy
You were ranting? When?
Good for you on getting it all sorted out. I'm in love with my Fed Dlx, and really couldn't imagine one being so disappointing as yours was.
Regards, Andy
Posted: Wed Apr 02, 2008 11:05 am
by Michaelson
I hate to say 'I told you so', so I won't......
VERY pleased they came through for you!!
HIGH regards! Michaelson
Posted: Wed Apr 02, 2008 12:28 pm
by Kokopelli
-the color. It was taupe.
Ufa
Posted: Wed Apr 02, 2008 1:13 pm
by BendingOak
Glade to hear it. I'm glade to hear that you gave them a chance fox the problem. Rather than just except it and become bittter.
Posted: Wed Apr 02, 2008 1:38 pm
by Wraith1031
Yeah ron and his customer service staff are good people! I have nothing but praise for them!
hat
Posted: Wed Apr 02, 2008 3:36 pm
by BendingOak
Aeris_Canon wrote:That shouldn't be a surprise. Plenty of vendors are given quite a few chances to make things better. Hatsdirect just smartly took care of it.
I'm not surpised by the venders. for the most part I found most vendrs will work with you to make you happy. I found some people not let the vender know if there is a problem. they rather just sit on the item for sometime and then complain later.
I have only had a couple of problems with venders but they worked the problem out with me. Only one that I had a bad experience that I won't ever recommend them.
it was just refreshing to see a member work the problem out with the vender.
hat
Posted: Thu Apr 03, 2008 12:41 pm
by BendingOak
AC, it's just nice to hear things work out.
Posted: Thu Apr 03, 2008 1:43 pm
by Michaelson
Just curious, citRon...was it the color as shown in this thread?
viewtopic.php?t=26204
Regards! Michaelson
Posted: Thu Apr 03, 2008 4:06 pm
by Kokopelli
Michaelson wrote:Just curious, citRon...was it the color as shown in this thread?
viewtopic.php?t=26204
Regards! Michaelson
..not far off! It was about the shade of the top-middle picture in the first post- but darker. The pic below is pretty accurate on my screen.
[img][img]
http://i22.photobucket.com/albums/b341/ ... 0_2269.jpg[/img][/img]
Posted: Thu Apr 03, 2008 4:08 pm
by Michaelson
I think you received one of the coveted 'tawny fawn' Feds the first time round.
Well, I guess one man's feast is another man's poison.
Regards! Michaelson
Posted: Thu Apr 03, 2008 4:34 pm
by Kokopelli
Ha! I hope not- I have had a Tawny on order since February (they were out of my size) and i hope its the tan color in caparzo's second round of pics.
This Fed Deluxe was weird- I asked several people, in case I was seeing it wrong, and nobody could name the color! One guy I work with said "Uh, let me get my box of 64 Crayolas, and I'll get back to you".
