My Hats Direct experience -Thank You Ron!

Kokopelli · Post by **Kokopelli** » Wed Apr 02, 2008 10:12 am

Some of you may recall my ranting about my dissapointment with my Fed Deluxe. Well, let me say that Hats Direct has earned my apologies and my respect. After discussing it with Ron, I sent it back. Once he saw it, he agreed the hat should not have been sold, it was an error on their part. Thus, my replacement is on its way as well as a refund for my return shipping.
A+ for Hats Direct!

gabrielle · Post by **gabrielle** » Wed Apr 02, 2008 10:25 am

That's good to hear. Hats Direct seems like a great place to do business and I have them on my favorites list for future reference.

airforceindy · Post by **airforceindy** » Wed Apr 02, 2008 10:42 am

You were ranting? When?

Good for you on getting it all sorted out. I'm in love with my Fed Dlx, and really couldn't imagine one being so disappointing as yours was.

Regards, Andy

Post by **Michaelson** » Wed Apr 02, 2008 11:05 am

I hate to say 'I told you so', so I won't......

VERY pleased they came through for you!!

HIGH regards! Michaelson

Kokopelli · Post by **Kokopelli** » Wed Apr 02, 2008 12:28 pm

-the color. It was taupe.

BendingOak · Post by **BendingOak** » Wed Apr 02, 2008 1:13 pm

Glade to hear it. I'm glade to hear that you gave them a chance fox the problem. Rather than just except it and become bittter.

Wraith1031 · Post by **Wraith1031** » Wed Apr 02, 2008 1:38 pm

Yeah ron and his customer service staff are good people! I have nothing but praise for them!

BendingOak · Post by **BendingOak** » Wed Apr 02, 2008 3:36 pm

Aeris_Canon wrote:That shouldn't be a surprise. Plenty of vendors are given quite a few chances to make things better. Hatsdirect just smartly took care of it.

I'm not surpised by the venders. for the most part I found most vendrs will work with you to make you happy. I found some people not let the vender know if there is a problem. they rather just sit on the item for sometime and then complain later.

I have only had a couple of problems with venders but they worked the problem out with me. Only one that I had a bad experience that I won't ever recommend them.

it was just refreshing to see a member work the problem out with the vender.

BendingOak · Post by **BendingOak** » Thu Apr 03, 2008 12:41 pm

AC, it's just nice to hear things work out.

Post by **Michaelson** » Thu Apr 03, 2008 1:43 pm

Just curious, citRon...was it the color as shown in this thread?

viewtopic.php?t=26204

Regards! Michaelson

Kokopelli · Post by **Kokopelli** » Thu Apr 03, 2008 4:06 pm

Michaelson wrote:Just curious, citRon...was it the color as shown in this thread?

viewtopic.php?t=26204

Regards! Michaelson

..not far off! It was about the shade of the top-middle picture in the first post- but darker. The pic below is pretty accurate on my screen.
[img][img]http://i22.photobucket.com/albums/b341/ ... 0_2269.jpg[/img][/img]

Post by **Michaelson** » Thu Apr 03, 2008 4:08 pm

I think you received one of the coveted 'tawny fawn' Feds the first time round.

Well, I guess one man's feast is another man's poison.

Regards! Michaelson

Kokopelli · Post by **Kokopelli** » Thu Apr 03, 2008 4:34 pm

Ha! I hope not- I have had a Tawny on order since February (they were out of my size) and i hope its the tan color in caparzo's second round of pics.
This Fed Deluxe was weird- I asked several people, in case I was seeing it wrong, and nobody could name the color! One guy I work with said "Uh, let me get my box of 64 Crayolas, and I'll get back to you".

My Hats Direct experience -Thank You Ron!

My Hats Direct experience -Thank You Ron!

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