Great hats Marc. A lawsuit?? Wow. I have had a few irate customers, due to the lead times, and used to just promptly refund the money, until I ended up with all of these extra bodies and parts(already bought for the existing orders) so I had to pick and choose after that. My mistake is I will pull up an order like that and make it as I cannot afford to refund now, which of course isn't fair to the folks who have been patient.
If I could do it over, I would have never made those last film hats with you my friend. I mean, it is wonderful to have become a small part of the Indy film, but it has also become some what of a nightmare as well. I just sold too many hats at the low price prior to the film coming out. I of course, hired a guy to help, but that went south and now its just me with a horde of orders. But I am not tempted to rush any order up, as my name is on the line here, and rushed orders are not in me. I got my principles, ya know?
Since neither one of us are really selling hats today, (oh a few, every now and then) at least when we do get caught up, our lead times will be really short!!! But if the economy is still bad, that won't help in sales.
So there is daylight at the end of this tunnel. For me, it will elicit a huge sigh of relief when I finally get there. It's the carrot dangling at the end of a stick. I know there is an end to this madness, but I am still aways off from that at present.
I felt sorry for many folks who lost their jobs and gave their money back, and have some coming in now with the same request. What they don't understand is I am in the same boat as they are! I have a surplus of bodies that are not sold, hence tying up my money. So, when I sell a hat today, I turn around and use that money for a refund! But, I can't do that forever. You end up with all of these bodies and sweats and liners that are no longer "for someone". Yikes!
I had one lady turn me over to the BBB. To keep them off my back, I had to pull her name up, over others and make that hat. This can be very stressfull. And unfair. It happens way too often too. And can get very confusing when you are forced off your system of handling orders.
But, at least there is daylight up ahead. I can't believe I am complaining about success!! But there it is. Time to head to the shop. Its covered with hats that need to be shipped out today. Fedora