Considerations when purchasing a Wested jacket from the USA
Posted: Wed Feb 08, 2017 7:40 am
Hello all,
I know there have been a couple of other threads about purchasing Wested jackets recently, but I wanted to post my experience and share some information that I would have wanted to read before my attempt to purchase a Wested LC via mail order from the USA.
I found Wested after some research. I initially wanted to get the US Wings Legend jacket, but I didn't want to spend $500. Searching the internet, I found that I could get a Wested jacket for around $220 for an off the shelf size and around $260 for a custom size. I read all the guides on Wested's website as well as their blogs. I took my own measurements and found that I could fit in a standard 44" based on Wested's size chart. So my plan was this. Buy an off the shelf 44. Shipping would cost me around $30. If all went well, I would have a jacket for $250. If it didn't fit, I would just send it back. I would just have to eat the return shipping charge, but then I would have a baseline to size a custom jacket.
This is where my plan was doomed to fail. I paid around $30 to get it shipped to me, so I figured I would have to pay around $30 to ship it back. That is not how it works unfortunately.
After I did my research and made my purchase, I sat back and waited for my jacket to arrive. Ignorance was bliss at that point. I figured the hard choices were over. I had done a lot of research. I decided on a Wested LC. Wested describes it as the roomier of the jackets when compared to the Raiders. The blog described the Raiders as a more tailored fit and the LC as more relaxed. Biker love the LC according to the blog. More room in the shoulders. Even so, I did confirm with customer service before I ordered that if I followed their directions and ordered a size 44 for my just under 44 inch chest, I would not fit like a suit coat and I would have room to layer. Their website says you can layer a jumper under the jacket when you order your chest size. After confirming that a jumper is similar to a sweater or hoodie, I ordered the size 44.
It finally arrived. It was a beautiful looking LC in predistressed cowhide. I was wearing a t shirt when I tried it on for the first time. It fit like a wet suit. I could zip it up but it was tight. No way I could layer anything under it. The shoulders were so tight I couldn't raise my arms enough to get my hands in the hand warmer pockets. I assume the bikers that love this fit must ride unicycles and keep their arms down by their sides. The arm length was shorter than I expected. With my hands down by my sides, the cuff did not completely cover my watch. I took it off and checked the tag to make sure I wasn't sent the wrong size, but it said it was a 44.
I took some measurements of the jacket. The length of the shoulder was supposed to be 7.5 inches. My jacket was 7. More concerning was the arm measurement. Measuring from where the sleeve is secured to the body of the jacket to the cuff, I couldn't get a length of greater than 24 inches. The size chart on the website says the sleeves are supposed to be 25.5 inches. I understand measurements can be off slightly on a handmade item, but I didn't think 1.5 inches too short on a sleeve length was an acceptable amount of deviation. The back was actually half an inch longer than it was supposed to be based on the Wested size chart.
So based on the fit of the jacket I received, I figured what I wanted was a jacket with one size up in the chest, 2.5 inches longer in the arms and 2 inches longer in the back. If the jacket had fit in the chest as described on the Wested website, I could have lived with the sleeves and back being shorter than perfect. But now I could get a custom jacket.
My jacket came via DHL Express, so I attempted to return it the same way. Imagine my surprise when I was quoted a shipping cost of $132. What I didn't understand is that some vendors have a contract with shippers, which gives them a reduced rate. Since I did not have a contract with DHL, it was going to cost me huge money to ship it back that way. So I went to a UPS store and was quoted slightly over $100. The US Post Office quoted me a price of $65. Had I known that my initial plan of returning an improperly fitting jacket would ultimately add almost $100 to the purchase price ($30 out and $65 back), I would have come up with another plan. Let me be clear that this misunderstanding with how much shipping was going to cost was totally my fault, not Wested's.
I prepared some instructions to Wested regarding the updated sizing I was looking for. Since I was going custom I decided to add gussets and an extra pocket. That would bring the price up a further $50-60. Also in the instructions I requested that they measure the jacket to confirm I received the correct jacket, and to contact me before proceeding. I shipped it out via USPS and waited.
Upon Wested's receipt of my jacket, I was told that the chest measured correctly, and that the arms were 24.5 inches. I was sent a new invoice for the upgrade to a custom jacket.
I decided not to go with the custom. I emailed them back and stated I had lost confidence in the purchase, since the jacket I received did not fit as described in the chest and that the arms were shorter than advertised. I explained further that my concern was that if I went with the custom and it still did not fit, I would be on the hook for at least $65 more in shipping plus a restocking fee. I asked for confirmation that there was no restocking fee for the off the shelf jacket I had purchased.
I did not get a return email, just a notification from PayPal that my account had been credited the purchase price minus the shipping fee. So after many hours of research, 6 weeks of back and forth, and $95, I am back at square one. Lesson learned.
I hope someone like me may read this and make an informed decision about how they want to purchase their first Indy jacket. I made a mistake with shipping cost, but I also followed a ton of advice provided by Wested, and still couldn't order a jacket that fit. When each bite at the apple costs you $100, other options may become more plausible. If I ever find myself in a Wested showroom, I wouldn't hesitate to buy one after trying them on for proper fit. It was a great looking jacket. But the information on their website is a minefield.
I know there have been a couple of other threads about purchasing Wested jackets recently, but I wanted to post my experience and share some information that I would have wanted to read before my attempt to purchase a Wested LC via mail order from the USA.
I found Wested after some research. I initially wanted to get the US Wings Legend jacket, but I didn't want to spend $500. Searching the internet, I found that I could get a Wested jacket for around $220 for an off the shelf size and around $260 for a custom size. I read all the guides on Wested's website as well as their blogs. I took my own measurements and found that I could fit in a standard 44" based on Wested's size chart. So my plan was this. Buy an off the shelf 44. Shipping would cost me around $30. If all went well, I would have a jacket for $250. If it didn't fit, I would just send it back. I would just have to eat the return shipping charge, but then I would have a baseline to size a custom jacket.
This is where my plan was doomed to fail. I paid around $30 to get it shipped to me, so I figured I would have to pay around $30 to ship it back. That is not how it works unfortunately.
After I did my research and made my purchase, I sat back and waited for my jacket to arrive. Ignorance was bliss at that point. I figured the hard choices were over. I had done a lot of research. I decided on a Wested LC. Wested describes it as the roomier of the jackets when compared to the Raiders. The blog described the Raiders as a more tailored fit and the LC as more relaxed. Biker love the LC according to the blog. More room in the shoulders. Even so, I did confirm with customer service before I ordered that if I followed their directions and ordered a size 44 for my just under 44 inch chest, I would not fit like a suit coat and I would have room to layer. Their website says you can layer a jumper under the jacket when you order your chest size. After confirming that a jumper is similar to a sweater or hoodie, I ordered the size 44.
It finally arrived. It was a beautiful looking LC in predistressed cowhide. I was wearing a t shirt when I tried it on for the first time. It fit like a wet suit. I could zip it up but it was tight. No way I could layer anything under it. The shoulders were so tight I couldn't raise my arms enough to get my hands in the hand warmer pockets. I assume the bikers that love this fit must ride unicycles and keep their arms down by their sides. The arm length was shorter than I expected. With my hands down by my sides, the cuff did not completely cover my watch. I took it off and checked the tag to make sure I wasn't sent the wrong size, but it said it was a 44.
I took some measurements of the jacket. The length of the shoulder was supposed to be 7.5 inches. My jacket was 7. More concerning was the arm measurement. Measuring from where the sleeve is secured to the body of the jacket to the cuff, I couldn't get a length of greater than 24 inches. The size chart on the website says the sleeves are supposed to be 25.5 inches. I understand measurements can be off slightly on a handmade item, but I didn't think 1.5 inches too short on a sleeve length was an acceptable amount of deviation. The back was actually half an inch longer than it was supposed to be based on the Wested size chart.
So based on the fit of the jacket I received, I figured what I wanted was a jacket with one size up in the chest, 2.5 inches longer in the arms and 2 inches longer in the back. If the jacket had fit in the chest as described on the Wested website, I could have lived with the sleeves and back being shorter than perfect. But now I could get a custom jacket.
My jacket came via DHL Express, so I attempted to return it the same way. Imagine my surprise when I was quoted a shipping cost of $132. What I didn't understand is that some vendors have a contract with shippers, which gives them a reduced rate. Since I did not have a contract with DHL, it was going to cost me huge money to ship it back that way. So I went to a UPS store and was quoted slightly over $100. The US Post Office quoted me a price of $65. Had I known that my initial plan of returning an improperly fitting jacket would ultimately add almost $100 to the purchase price ($30 out and $65 back), I would have come up with another plan. Let me be clear that this misunderstanding with how much shipping was going to cost was totally my fault, not Wested's.
I prepared some instructions to Wested regarding the updated sizing I was looking for. Since I was going custom I decided to add gussets and an extra pocket. That would bring the price up a further $50-60. Also in the instructions I requested that they measure the jacket to confirm I received the correct jacket, and to contact me before proceeding. I shipped it out via USPS and waited.
Upon Wested's receipt of my jacket, I was told that the chest measured correctly, and that the arms were 24.5 inches. I was sent a new invoice for the upgrade to a custom jacket.
I decided not to go with the custom. I emailed them back and stated I had lost confidence in the purchase, since the jacket I received did not fit as described in the chest and that the arms were shorter than advertised. I explained further that my concern was that if I went with the custom and it still did not fit, I would be on the hook for at least $65 more in shipping plus a restocking fee. I asked for confirmation that there was no restocking fee for the off the shelf jacket I had purchased.
I did not get a return email, just a notification from PayPal that my account had been credited the purchase price minus the shipping fee. So after many hours of research, 6 weeks of back and forth, and $95, I am back at square one. Lesson learned.
I hope someone like me may read this and make an informed decision about how they want to purchase their first Indy jacket. I made a mistake with shipping cost, but I also followed a ton of advice provided by Wested, and still couldn't order a jacket that fit. When each bite at the apple costs you $100, other options may become more plausible. If I ever find myself in a Wested showroom, I wouldn't hesitate to buy one after trying them on for proper fit. It was a great looking jacket. But the information on their website is a minefield.