I have bought things and was excited about them or i got a good deal and i said to myself it will stretch or i'll get use to it and then it ends up sitting in my closet. Comfort is the name of the game.
You could not have said it better!! If you don't buy something that is
comfortable right out of the box, then chances are you are NEVER going
to put it on.
I do it with shoes mostly. I will see a really expensive pair of shoes that
are on sale, buy them, and then find out why they were on sale! They
were the most uncomfortable things to put on your feet!! But I would tell
myself, hey, they will loosen up, or stretch out with wear. But because
they are uncomfortable right from the box, I don't even attempt to put
them on. Who wants to walk around all day with their feet hurting?
If you do not like the fit, send it back if you can. Wings will sometimes
not take a product back if you take the slip off of it. Be prepared for
a fight!
I had the same customer service problems with Wings myself, and I
can tell you that you will be much happier with a Wested! They have
cowhide jackets just like Wings. They have lambskin jackets just like
Wings. But, Wested will never have the poor service of Wings. Wested,
and Peter in particular, will always take back your jacket if you are not
happy with any part of the purchase. Period! He knows true customer
service!
With Wings, you will be lucky to get thru on the phone to get a required
"Return Authorization" number. Then, when you do, and if you can send
the jacket back, you can expect at least a month of time going by before
you even hear whether they got your return or not. Most people have had
to call up multiple times to confirm that their jacket return was indeed
received by Wings. Then it can take another month to get your new
jacket.
Just send it back for a refund and buy a Wested. Its cheaper, even
with the customs fees and the PBB Global hit.
But if you deside to get another Wings jacket, you absolutely MUST do
the following:
1. Get a Delivery Confirmation Notice from the post office applied to the package!
This will mean that someone at Wings will HAVE to sign for the package
when it arrives! Then you get a notice in the mail that tells you what day
they signed for it, and what time ext. This is VERY important! In my case,
they actually tried to deny that I even sent them a package!! Thank God
I had the delivery confirmation notice that proved they had received it!
Then they tried to tell me that they couldn't find it! I said thats too bad,
but I have proof they received it, and to give me my money back, or
I would contact the BBB and file an insurance claim thru the post office
for the jacket. Which brings me to the next point.
2. Insure the package for your TOTAL cost of the jacket! If it cost you
the usual $339.00 plus their $19.95 shipping, insure it for the full $360.00
bucks! This way, if they do loose it, or say they never got it, you can
recoup your full money.
3. Write on the package, 4 times on the top, and 4 times on each side of
the four sides, the return authorization number! Why 4 times? Because
if for some reason, another piece of shipping information gets placed over
a return authorization number, they can't say that they don't know what
the package is for, and then deny again that you did not follow their
exact specifications for sending the jacket back. Is this over kill? Probably.
But its much better to go overboard then to have them deny they know
what the box is for.
4. Send the package Priority Mail from the post office. This will get it
there in two days. It only costs about a dollar or so more than using
the regular way, but it will get it there quick, and then you can start
the process of calling them and asking why you still don't have a return
jacket yet.
If you follow those things, your experience may, just may, go by with
less hassles than we have had. But be prepared for a month or two long
hassle.
Flathead