Hey Aldo,
you're right. The most whipmakers are great people to deal with. The most. And in my opinion, too, the
customer service is a big part of all that. I'm sending out a lot of DVDs, and now and then one is damaged.
Sometimes the factory made a mistake, but mostly it's the postal service. When a customer mails me,
and he received a damaged DVD, there's no arguing of any kind. The customer will have his replacement
instantly. Without sending the damaged one back, you know. That's customer service in my area.
In the whipmaker's corner you can see very good, who's offering service and who doesn't. For example...
You have a whip, and your dog used it as a chewing toy. You send it to the whipmaker, he'll fix it for you
but you have to pay for the repair and the postage, of course. But when the plaiting becomes loose, and
you have to send itback, it's natural - in my opinion - that the whipmaker not only pays for the shipping
back to you, but pays you your shipping costs as well. Simply because it was his fault.
That's customer service.
But again to Mr. Ellefson... He really knows what he's talking about, and he's veeery accurate. As I said, the first
thing I had, was a sheet with the specs of my order. So I could check everything and gave him my approval.
So you won't have
that kind of surprise that you order a whip, and you get drum stuffed leather without
even being asked if you like that. Again - great service here. Also the inner materials. On the spec. sheet I had
clearly "kip bolster". Okay, kip is cowhide, sure. But there is calf, kip (
which is the best as far as I know) and Cow.
And even there you have the detailled info on what's in your whip.
If you sell whips yourself, make yourself a name not only with the quality of your work,
but the quality of your service, too. You'll have a full workbook for sure
Robby
http://www.whip-basics.com
).