FS e-mails and other questions.....

Tollan · Post by **Tollan** » Wed Apr 23, 2003 2:00 pm

Hi there,

I have tried emailing flightsuits with a couple of questions but have not had a reply for about a week now. Is there anyone in particular one should email regarding the expo jacket..... aslo, does anyone know if they send leather samples, like Wested do? I think it's a big step to buy an expo jacket (due to the price), so I want to get it right first time (seeing as I live in the UK and it would cost to much to be sending it back for alterations/changes an' stuff). I have owned 4 Westeds and a USW and I just have to get an Expo now... and hopefully never have to buy another indy jacket again!..... er .....only joking

I guess while I'm here I might as well ask how the Wested and flightsuits goat-skins compare... now... I know this has been covered before... I just can't find the string

... also I was wondering what the difference is between the new (I think polyester-twill) lining they use and the old dacron-twill (sp?). ANY input would be MUCH appreciated....

Cheers,
Tollan

Sergei · Post by **Sergei** » Wed Apr 23, 2003 2:07 pm

I have sent you a PM. -S

Post by **Michaelson** » Wed Apr 23, 2003 2:11 pm

Well, can anyone address the no email answers of late? I dropped Dave Marshall an email last Wednesday, and have not received any replies. I sent one to his attention via the sales department as well. Should I take this as a hint?

Regards. Michaelson

Sergei · Post by **Sergei** » Wed Apr 23, 2003 2:20 pm

Michaelson wrote:Well, can anyone address the no email answers of late? I dropped Dave Marshall an email last Wednesday, and have not received any replies. I sent one to his attention via the sales department as well. Should I take this as a hint? Regards. Michaelson

Hmmm... Time for me to give them a call. Maybe their email person (the person that forwards off email within FS) is on vacation.

-S

agent5 · Post by **agent5** » Wed Apr 23, 2003 10:23 pm

If you just call you can probably talk to someone and if not, I'm sure they'd call you back. They were top notch in the CS dept. as far as I could tell.

Post by **Michaelson** » Thu Apr 24, 2003 11:07 am

Agreed. The point I was making is that their email responses used to be as fast AS a phone call. Now there's no response at all, and for me, email is the fastest and most timely way to 'talk' to them with my current work schedule, and it has been for the last 3 years.Now, nothing. Odd. Regards. Michaelson

skywlkr · Post by **skywlkr** » Thu Apr 24, 2003 6:43 pm

I've not gotten a response to multiple emails sent to US Wings. Seems strange that none of the distributers are replying to anyone.

Luke

Sergei · Post by **Sergei** » Fri Apr 25, 2003 11:59 am

Sergei wrote:
Michaelson wrote:Well, can anyone address the no email answers of late? I dropped Dave Marshall an email last Wednesday, and have not received any replies. I sent one to his attention via the sales department as well. Should I take this as a hint? Regards. Michaelson
Hmmm... Time for me to give them a call. Maybe their email person (the person that forwards off email within FS) is on vacation.

-S

I forgot to post this earlier. But I did talk to Dave Marshall about this. He did indicate that they do take Customer Satisfaction very seriously. People have lost jobs over this.

Dave's recommendation is to use the toll free number:
800-748-6693

And ask for Dave. He will personally take care of you.

Or, because for overseas it's not a toll call, the number is:
619-440-2700

Or, you can email Dave Marshall directly:
dave@flightsuits.com

Tolan, I believe you emailed, Sam. Dave mentioned that Sam has been out of town on business. Dave is trying to pull that email out of the system, but if you could, forward your orginal email over to Dave.

Hope this helps....

-Sergei

p.s. Of course if you have problems reaching any of the vendors, please continue to send or post messages here so that the staff can help as well.

Tollan · Post by **Tollan** » Fri Apr 25, 2003 1:06 pm

Tolan, I believe you emailed, Sam. Dave mentioned that Sam has been out of town on business. Dave is trying to pull that email out of the system, but if you could, forward your orginal email over to Dave.

Many Thanks for that Sergei!!! I'll grop Dave a line... or maybe just call. Your help is much appreciated!

Cheers,
Tollan

Tollan · Post by **Tollan** » Mon Apr 28, 2003 3:38 pm

Well... I heard from Dave Marshall on Friday. He emailed me directly. I have to say that his manner and the service he offers is one of the best I have come across... If the quality of the jackets is mirrored my their customer sefrvice then I'm sold!!!

Many Thanks to Sergei and Dave!

Cheers Tollan

The_Edge · Post by **The_Edge** » Mon Apr 28, 2003 3:45 pm

Tollan wrote:If the quality of the jackets is mirrored my their customer sefrvice then I'm sold!!!

Rest assured, they do.

Captain D · Post by **Captain D** » Mon Apr 28, 2003 8:08 pm

Likewise, I just recieved an email from Mr. Dave Marshall myself today. He replied promtly!

However, he said that he will forward my email to a fella named "Ryan" who deals with the Indy Expedition jacket....so, hopefully I will hear something soon!

Later!
Captain D

p.s-for all those who are about to purchase a Flightsuits Expo...what type of leather are yall hoping to get?

Tollan · Post by **Tollan** » Wed Apr 30, 2003 2:17 pm

hmmm... good question! I'm totally torn between the goat and the lamb. The durability of the goat Vs the light weight and comfort of the lamb. I'll decide when I receive the leather samples I guess. I don't know of many people that have gone for the lamb though... most people here seem to go for the goat.....

Rundquist · Post by **Rundquist** » Wed Apr 30, 2003 3:35 pm

If you buy only one FS go for the seal brown chrome goat. It is the best all round jacket. However, I do feel that their lambskin version is also indispensable. I live in a hot climate. I'll give kudos to both jackets. Cheers