My first 'real' hat & a question about Hatsdirect...help
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- Vaderbreath
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My first 'real' hat & a question about Hatsdirect...help
Hello all! I'm a newbie and I ordered my first 'real' hat-an Akubra Fed. I'm just a little concerned because I ordered this hat over three days ago, and have yet to hear a word back from hatsdirect. Is this normal?
I bought a cheaper wool felt, and I thought it was okay, but it's just not real comfortable. I never realized what fun this outfit could be. I'm having a blast and I'm happy to be here! I just wish I would hear something regarding my hat.
-Corey
I bought a cheaper wool felt, and I thought it was okay, but it's just not real comfortable. I never realized what fun this outfit could be. I'm having a blast and I'm happy to be here! I just wish I would hear something regarding my hat.
-Corey
Last edited by Vaderbreath on Mon Mar 03, 2008 1:27 pm, edited 1 time in total.
- Vaderbreath
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- Vaderbreath
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- Michaelson
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Patience, my friend.
3 days ago would mean you ordered it on Friday. They're on the other side of the International Date line, so when you ordered it, it was Saturday there. They rarely answer anything on weekends. Today is Monday, so they're just now getting around to their new orders.
I'd wait until tomorrow or Wednesday before I'd start getting to antsy. They will get back to you....that, or you'll have a better chance getting someone's attention during the time they're usually in shop.
Regards! Michaelson
3 days ago would mean you ordered it on Friday. They're on the other side of the International Date line, so when you ordered it, it was Saturday there. They rarely answer anything on weekends. Today is Monday, so they're just now getting around to their new orders.
I'd wait until tomorrow or Wednesday before I'd start getting to antsy. They will get back to you....that, or you'll have a better chance getting someone's attention during the time they're usually in shop.
Regards! Michaelson
I had a similar order just last week. I ordered it on Friday using paypal, and got my confirmation email from Jenny on Monday with tracking information. My Fed was at my doorstep by Friday. In other words what Michaelson said. Their service was excellent. My wife was shocked that it arrived from Austrailia to the US in 4 days.
Ben
Ben
- Vaderbreath
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- Chewbacca Jones
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You know, when I order from them I don't even notice the process anymore. My first experience with them went so smoothly, and the hat arrived about 5 times faster than I hoped for! Now, I just order, take a nap, and open the box... at least, so it seems. And it might take a couple of days to get e-mail responses, but they always come.
- Wraith1031
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When I ordered mine, I received an e-mail the next day (order during the sleep time). My Federation Deluxe should be arriving this week.
BTW, my first post. I am a long time Indy fan, owner of a six-year old pair of Aldens. They are now officially broken in. They look real good with business suits. I am just getting the rest of my gear and preparing for the movie by watching the first three with my 10 year old stepson and my three year old daughter.
Swamp
BTW, my first post. I am a long time Indy fan, owner of a six-year old pair of Aldens. They are now officially broken in. They look real good with business suits. I am just getting the rest of my gear and preparing for the movie by watching the first three with my 10 year old stepson and my three year old daughter.
Swamp
- Michaelson
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Ok, here's what I just heard from Ron:
Regards! Michaelson
So, if you HAVEN'T heard from them, you best shake rattle them up again, based on what he says above!Hi M,
thanks for the pointer.
We respond to all messages 7 days a week within 24 hours, generally much sooner - if someone has not heard from us then usually something is wrong and they should contact us in case we do not have the e-mail.
If there has been no response from us after 24 hours the customer should get back in touch.
All hats ordered by 2 pm leave the same day unless some additional preparation work has to occur.
We do have problems with customers who forget to tell their spam filters about us or simply have their mail boxes (usually trash) full and so cannot receive mail.
Bottom line if you have not heard from us in 24 hours it is likely the cyberspace is playing up in some way!
cheers, Ron
Regards! Michaelson
- Vaderbreath
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Well, I finally received an email stating that they had emailed me several times...yet not one showed up. I checked my spam filters and nothing. I'm not questioning them, but it is weird that this was the first one I've actually received. They were still needing my hat size. I am on aol, so maybe that has something to do with it.
-Corey
-Corey
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- Vaderbreath
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