Michaelson wrote:I understand through channels this is going to be taken care of, but do you think it would have been a better idea, in terms of a vendor/customer relationship, if you had allowed them to respond to your email first before posting it here in the public section of the forum?
Knowing their long standing and plainly stated return policy, the fact you wore it a week before deciding to contact them was one thing, your best plan would have been to call the company asap. If David Hack is anything, he's a 'hands on' CEO of his company, and he would have been more than happy to take care of things....but posting this the way you have without any chance of input from them put them in a bad light before they could even TRY and find out what happened, let alone clear things up to everyone's satisfaction. Anything they do now will appear they did it just because you posted something bad about them and their product.
Not the best plan of attack when trying to get a vendor problem cleared up, REGARDLESS of whom you're dealing with...be it Wings, Wested, Todd's Costume, et.al.
As they say (to paraphrase) 'poo happens', and things can be fixed when it does, but you have to give them a chance first.
One thing you didn't say...was it a signature series jacket, or one of the Chinese contract jackets? Not saying it would have mattered, but I'm curious now.....
Anyway, JMO and offered in friendship, but also with concern.
Regards! Michaelson
Sir,
Be not "concerned".
I certainly understand and respect your concern regarding this matter.
Also, regarding your comment "through channels", now I understand the tone of the email response I received today from US Wings regarding "negative feedback" on this forum. As well as the fact that they cc'd an email address at *****@utsi.edu when responding to me. Now that we have each others email addresses we can send greetings without this forum.
Regardless, I fully expect that, based upon their reputation, and others past experience, that the matter will be resolved to the satisfation of all parties.
However, rest assured and please, let all parties involved know, "through channels" if necessary, that my intent was never to embarass or shame US Wings into doing the right thing. I did not inform this forum to tell something bad about their product. Further, I posted here only with the best intent of informing all that while sometimes stuff happens, that it can and will be resolved. In other words, it was done in the spirit of full disclosure. While this is a "public forum"; I also treat it as a somewhat closed group of like-minded friends who want to know what sort of things are of concern. This sort of discorse obviously affects vendors designs considering that the US Wings Indy jacket is changing some elements based upon your communication about and upon this forum.
Also, to clarify, I did not wear it for a week before contacting them; I wore it for about a week, noticed the damage, immediately stopped wearing the jacket, contacted them FIRST, then posted the exact text of my email here to let folks what was up.
I never hide my actions because I have nothing to be ashamed of.
To answer Mr. Michaelsons curiosity, it is a signature lamb, not an import.
Please take this response in the best possible way.
I understand that some may confuse my openess and candor with bitterness or vindictiveness. This is not the case at all. I was and am just trying to be open and a part of the very open and candid discussion of all Indy jackets. I guess in the future, I shall filter my comments to be only ex post facto.
