Club Obi Wan

My Wested arrived back today from have the sleeves shortened.

Everything is perfect now with one large exception......Wested ships their jackets in a flimsy plastic shipping bag that something tore all the way thru during shipping and put a big scrap right in the front of the jacket!!

I was surprised at receiving the jacket in this way when I first got it and shipped it back to them in a cardboard box just for this reason. Now after a month + of waiting for the jacket and then almost two to have the alterations done, it has to go back again. UURRRRGGGGHHHH !!

I am trying to take the long view because the jacket is beautiful except for the flaw. I am just not looking forward to the wait again.

Tcart

Can you post a pick of the jacket? Illinois

TCARTPILOT wrote:......Wested ships their jackets in a flimsy plastic shipping bag that something tore all the way thru during shipping and put a big scrap right in the front of the jacket!!

That is their new distressing technique!
Seriously tho', sorry to hear about the condition of the package.

I`ll pray for your jacket

That's hilarious! Now I have to say one.

GOD SPEED!

My most recent Wested also arrived in a bag. Like you, I was VERY surprised by that. My previous jackets had come in a box.

Yeah let me just the jackt in a bag idea is awseome, my payperwork got wet, as id my jacket. I was thrilled. Illinois

Sorry to hear about your jacket I would be POed if that should happen to my new one. My first one came in a bag as well, I belive this is due to their new shipping Co.

I would contact the post office, tell them what happened and see if they'll buy you another, I mean after all they damaged it, right?

George

Well it's not the post office they ship with. Wested used DHL so you would need to contact DHL and the custems dept.

Cheers,
Jeff

Then you will get the runaround, waste your time. Illinois

DHL are responsible for the package, they are insured so you are entitled to full reimbursement of the cost of the jacket and the cost of sending it back.

Right, but forget sending it back, keep the old one as a distressed one and get them to buy you a new one. If your persistant, it will work.

George

Remember to take lots of pics of the packaging, damage to packaging, jacket etc. Just in case.

Hope things move quickly for you.

Kt Templar wrote:DHL are responsible for the package, they are insured so you are entitled to full reimbursement of the cost of the jacket and the cost of sending it back.

That doesn't mean they wont give you #### beforehand. Illiunois

IllinoisJones wrote: That doesn't mean they wont give you #### beforehand. Illiunois

That can't be denied.

TCARTPILOT wrote:......Wested ships their jackets in a flimsy plastic shipping bag

Tcart

Why on earth would they ship them that way? Doesn't make any sort of sense? Why don't they just charge an extra $5 if it means that much and ship it in a box?

ARGH! What a bad story! I'm so sorry for your jacket pal

How big is this speck? I've had a few nicks here and there taken out of my Wested, and I like the character it adds. It's neat. If it's not really that bad, I'd leave it.

I am sure that this was not a customs issue. The back appeared to have been up against the corner of another box for some time and the corner and worn through the outer shipping bag and then the two interior plastic bags that Wested uses. The outside hole is approximately 3 inches in diameter and the mark on the jacket is an abrasion of about 2 inches. It would not be so bad if it weren't right on the front of the jacket!!

I have emailed Gemma and asked her what she thinks. I am assuming that they use this shipping and most make it through just fine, I also must assume that if they use plastic bags, they must lose a few to shipping damage now and then and will stand behind it.

We'll see and will let you know.

Tcart

ps.....I will try and get some pictures up tomorrow.....

Sorry to hear about the damage....from your description it sounds like something large was dropped/rammed into your package. I had a small cut on mine but it wasn't from shipping (the bag was intact) - probably from a scissors or knife during construction at Wested.

Hopefully your 3rd attempt will right things.

Here are some pictures of the problem.





This is really too bad. The jacket is absolutely beautiful in every other way. The horsehide was a great choice. Feels great and the fit is perfect now that the sleeves have been taken up some. Makes a guy just a little sick!

Tcart

Ok, that hole in the bag is just hideous. The scrape on the jacket really isn't that bad. Here you had me thinking there was a hole in the jacket, too. I've got some scrapes on my Wested similar to that, from doing other things. I guess if you don't want any distressing on your jacket at all, send it back .... but if you planned to distress the jacket "naturally" ... well shoot. I'd keep it.

Wow ... I seriously doubt anyone's going to notice. It isn't like someone's going to point out the flaw and say the jacket would be great if it were not for that ... I can understand why it's a big deal to you, I just don't see it as being all THAT bad...

what leather is the jacket made of, goat?

Looks like the bag got stuck on a conveyor belt and wore through.

Although noticable the mark doesn't seem deep, some Pecards or Letap - if you can get it - would do a lot to minimise that. I had a 1" by 1" spot on the sleeve of my jacket when I bought it. I got the collar altered and came back to pick it up a week later. The mark had disappeared and has not returned. I'm sure they Letaped it.

I would move fast on this...the longer you wait, the less likely they are to believe you.

George

Kt Templar wrote:some Pecards or Letap - if you can get it - would do a lot to minimise that.

I'm with that ... I really think this is something you can do something about on the homefront instead of sending it back. I'd just like to see you keep the thing to forego the agony of having to send it back and WAIT some more. Shoot, if nothing else ... get a brown magic marker and color it in!

Honest to goodness ..... it doesn't look that bad. I'd keep it.

Strider wrote:Ok, that hole in the bag is just hideous. The scrape on the jacket really isn't that bad.

Ditto. I'd hate the feeling that someone else did that to MY jacket, too, but you'll be surprised how fast something like that would just blend in w/ the rest of the wear and tear.

I think Michaelson could probably give you a clue how easily that might 'disappear' w/ the right Pecards, or possibly if it wouldn't.

But ultimately, it isn't up to us. If you want to pursue it, TCART, don't let us slow you down. If you are going to send it back, the sooner the better.

I'll PM Michaelson to see if he can take quick peek in here tomorrow and weigh in on those pics...

J

Have you sign something when you receive your packet ? Have you notice on the slip the package was damage when you received it ? If you don't, i'm afraid DHL will not get your money back...

I doubt he would have signed for it with the package such as it is.

I'm sorry Strider but are you nuts? In a million years I wouldn't pay 280 for a leather jacket, have someone ruin it and just live with it. You have to stand up for yourself, they wrecked it, they are responsible, end of story. You're right, he should not have signed for it without speaking to someone right then and there and told them that the condition it's in is completely unacceptable. They need to know this too, there could be some kid who doesn't like his job and is having fun throwing other people stuff around. Your doing none a service by excepting it as is.

George

I'm not nuts, I'm CRAZY.

Actually, there are formal complaints that could be filed with the courier without having to send the jacket back. What I am saying, is that if the specks could be corrected with some Pecard's, and made to look reasonably good, would there still be a necessity to send the jacket back and endure months more of agonizing waiting? I don't think so. If you can fix it at home with something like Pecard's, I'd at least give it a shot.

Indiana George wrote:there could be some kid who doesn't like his job and is having fun throwing other people stuff around.

It has to be a "kid"? There are many older adults who don't like their jobs, and abuse them for their own amusement.

Take it easy, guys. The question was just raised as to whether this was truly damaged beyond repair or just a minor cosmetic thing. If it's a minor cosmetic thing, Wested themselves might just re-dye & lotion the area.

If that's all it is, then wouldn't it be nice to get that info to TCART first, so he can decide if he'd like to do that himself and not send his jacket away for another 3-4 weeks?

Give Michaelson a chance to answer. And either way, TCART can and should do what he wants.

Darn kids throwing posts around...oh, er, that includes this OLDER kid.

Lets not start picking apart my words, it was an idea, an example if you like. Sorry I wasn't more PC, I should have given all race , genders , religions and age groups the same mention in my example. Don't touch that mark until you have spoken to the top dog at the shipping office. Tell him " Look , this is a custom made jacket from England, I waited over a month for it to be hand made, it was then shipped by your company and is now ruined, you are responsible for damaging it, therefore you are responsible for replacing it."
If you are firm, they'll have no choice.

George

Indiana George wrote:Lets not start picking apart my words, it was an idea, an example if you like. Sorry I wasn't more PC, I should have given all race , genders , religions and age groups the same mention in my example. Don't touch that mark until you have spoken to the top dog at the shipping office. Tell him " Look , this is a custom made jacket from England, I waited over a month for it to be hand made, it was then shipped by your company and is now ruined, you are responsible for damaging it, therefore you are responsible for replacing it."
If you are firm, they'll have no choice.

George

I totaly agree with that. I had so much trouble with the mailservice in the past few years, I could tell ya storys :evil: :evil: And sometimes they use to steal stuff which is not registred mail (that happened a few times to me)
No matter if you wouldn't mind wearing a slightly damaged jacket or not, blame the mailservice

OMG what a bad suprise packet you received!

finger crossed for mine.

Did you contact Gemma? Maybe they would change it

strider write

I doubt he would have signed for it with the package such as it is.

He would have signed and noted : "package ruined."

I do for each package i receive in my job ! That's just a security measure !

Hey!
by the way , Erri, are you anxious ? Hope all will be fine with yours. You maybe should tell them to have a rigid box for traveled

bastoon wrote:Hey!
by the way , Erri, are you anxious ? Hope all will be fine with yours. You maybe should tell them to have a rigid box for traveled

Well i ordered jacket pants and shirt so i think they might arrive in a larger and so rigid box... i hope.

Anyway, bastoon, what shoud I do if it arrives damaged sorry?

i suggest you note on the slip if the package arrived damaged in face of the postman !

bastoon wrote:i suggest you note on the slip if the package arrived damaged in face of the postman !

Goooood idea thanks, i'll keep in mind for any future problem with postal service. ... what's the slip anyway?

you know : le bon de reception ? ! The paper you sign to attest you receive the packet !

bastoon wrote:you know : le bon de reception ? ! The paper you sign to attest you receive the packet !

ah ok in French i imediately understood, although i don't know French
thanks

Thanks guys for all the information and suggestions. I am certainly in the 'it's just too #### big to overlook' catagory. I love a distressed jacket as much as the next guy but am looking forward to doing it myself and for the cost of these jackets they ought to start out perfect.

Gemma and I have been emailing back and forth and she is being very nice. Will keep the group informed.

Postal carriers.......why did it have to be postal carriers!!

Tcart

Hi Folks, I have heard about this and had to look.
First we do not use DHL but PARCELFORCE.
They supply the thick membrane bag which is waterproof and tamperproof very difficult to tear.
For extra protection we put the tisue wrapped garments in our own clear thick plastic bag which is also difficult to tear.
These are better and cheaper than the box as more secure and waterproof also any tamper or damage is immediatly noticeable.
All parcels have to be signed for and if any damage/tamper noted the contents checked before signing and damage/missing items noted on the delivery note and signed by the driver.
THAT IS STANDARD PRACTICE.
I do not know the full circumstanced of the delivery but would firstly go to the courier as the bag damage speaks for itself and I am surprised how little damage is on the jacket under the circumstances
Cheers
Peter

This is the perfect situation for the standard brown Pecards leather dressing. I've had scrapes like this on used jackets I've obtained, and as long as you rub in a good heavy treatment, this will pretty much disappear. Considering it's horsehide, it should be a piece of cake.

Personally, if it's something that you absolutely can not live with, even after the fix (some folks are unhappy just knowing it happened, even though you can't see the scrape anymore), I'd suggest you put it up for sale here in the classified (I KNOW someone will grab it) Take the money and have Peter make you a new one, rather than go through all the rig-marole in getting your 'just due' from the courier.

I agree with Peter...comparing the package to the jacket, I'd say I'd be tickled to death to find what you did. If that had been a lambskin jacket, it would have been completely destroyed.

Brown Pecards leather dressing is indeed the answer to this one.

High regards! Michaelson

Why? The odds of this happening are next to nil. They've been so few and far between, this one should be considered hardly a data point. Sure, it happened, but it's not a norm by any stretch of the imagination.

Regards! Michaelson

I've been reading these forums for over a year and this is the first time I remember hearing about this type of problem. So all of you guys waiting for your jacket, just take a deep breath and relax.

PETER wrote: First we do not use DHL but PARCELFORCE.

Cheers
Peter

I stand corrected. I got mixed up as I had recived three packages that week, one from Wested (PARCELFORCE) and two from other venders (DHL).
My mistake.

I would contact Parcelforce and at least file a complaint.

Cheers,
Jeff

Peter and Michaelson - Thank you both for posting! Wow, TCART, I don't know if you realize it, but you're getting the PREMIUM COW TREATMENT today.

Hmm...and just for a wee bit of silliness, that plastic bag sounds like a good option for someone wanting something a little tougher than a lambskin, but obviously still not as tough as a Wested horsehide.

That's a pretty good testimony for horsehide right there:
Bag? Destroyed.
Horsehide? Surface scrape. (Tis but a flesh wound!)

I was pretty much thinking that Pecard's could take care of it, but I figured I'd wait for Michaelson to chime in. Honestly, that's the solution I'd go with. I understand though, about your concerns with the cost of the jacket, and how that should mean it gets to you perfectly. However, this is the courier's fault, not Peter's or Gemma's. I suggest you take some more pictures, and file a complaint ... then Pecard's the jacket.