Club Obi Wan

All I can see is the pocket placement

Which is plenty!!!

Yes, pocket placement is whats wrong.

*edit*
Just so you know, when I say "all longs" that's all she said. I'm not sure if she meant ALL longs or just all LARGE longs.

Does Sarge have a direct e-mail address there? It's been about a week now since I sent my first message. (and unfortunately no, phones aren't really an option for me at the moment...)

PsychicsAndSwords wrote:Does Sarge have a direct e-mail address there? It's been about a week now since I sent my first message. (and unfortunately no, phones aren't really an option for me at the moment...)

Yes he does. sarge@uswings.com

scot2525 wrote:

PsychicsAndSwords wrote:Does Sarge have a direct e-mail address there? It's been about a week now since I sent my first message. (and unfortunately no, phones aren't really an option for me at the moment...)

Yes he does. sarge@uswings.com

Thanks!

WhipDude wrote:Yes, pocket placement is whats wrong.

*edit*
Just so you know, when I say "all longs" that's all she said. I'm not sure if she meant ALL longs or just all LARGE longs.

I was told by Myke today that XL long has the same issue.

Thats some pretty bad QC going on. They basically didn't adjust the pattern, just made it longer and kept everything else the same.

Arca Perdida wrote:I emailed Myke about with an unrelated question on Thursday and haven't heard from him either, so it may be that he's been unreachable/email issues/vacation, whatever these past couple of days.
As far as this issue at hand, I would be very disappointed if my pockets were that far off. But I guess I wouldn't be surprised if some of these were still floating around in stock and being shipped out in hopes that not everyone will be as picky. It'd be smart if they at least kept those from going out to any COW members.
So far, my experiences with USW customer service have all been positive. Don't give up

Very strange... Myke and I for the most part read all of our e-mail.. We however have not had the time to read all the posted COW threads due to the major demands of our US Military ! We are very sorry the issue with the size or your pockets may be more important as the supply of our troops in combat.. Please send your e-mail to info@uswings.com and we will answer any and all e-mails. PLease make sure to give us Your real name and e-mail for our records!From what I understand the Indy Style Longs have a slide rule pocket issue and do not meet your SA standards and soon will be taken care of.. either by a replacement or refund or taken off our site!!.Again we either will no longer offer longs in the indy jacket for those that feel this is an emergency due to the fact the longs are two inches off. Either way a very simple e-mail may work a lot better in the long run.
Regards,
Sgt. Hack

Thanks for sharing Sgt. I am hoping you could clearify something quick. When you said ".. either by a replacement or refund or taken off our site," by replacement do you mean the same jacket with corrected pocket placement or something else?

Sgt. wrote:

Arca Perdida wrote:I emailed Myke about with an unrelated question on Thursday and haven't heard from him either, so it may be that he's been unreachable/email issues/vacation, whatever these past couple of days.
As far as this issue at hand, I would be very disappointed if my pockets were that far off. But I guess I wouldn't be surprised if some of these were still floating around in stock and being shipped out in hopes that not everyone will be as picky. It'd be smart if they at least kept those from going out to any COW members.
So far, my experiences with USW customer service have all been positive. Don't give up

Very strange... Myke and I for the most part read all of our e-mail.. We however have not had the time to read all the posted COW threads due to the major demands of our US Military ! We are very sorry the issue with the size or your pockets may be more important as the supply of our troops in combat.. Please send your e-mail to info@uswings.com and we will answer any and all e-mails. PLease make sure to give us Your real name and e-mail for our records!From what I understand the Indy Style Longs have a slide rule pocket issue and do not meet your SA standards and soon will be taken care of.. either by a replacement or refund or taken off our site!!.Again we either will no longer offer longs in the indy jacket for those that feel this is an emergency due to the fact the longs are two inches off. Either way a very simple e-mail may work a lot better in the long run.
Regards,
Sgt. Hack

Does this also apply to the US made longs or only the import.

Yep, I just got my jacket and the pockets are way too high. It's a shame because this is a great jacket. And the fit is just about perfect.

Looks like they have been removed from the website. Nice to know for future people. I just hope that I am still getting a correct replacement assuming they are still getting in stock of corrected Longs.

WhipDude wrote:I just hope that I am still getting a correct replacement assuming they are still getting in stock of corrected Longs.

Me too.

I just got off the phone with Myke seconds ago. It sounds like they plan to fix the pocket issue and produce enough jackets to cover to original orders, but otherwise, there will be no imported longs. I did not ask for an ETA, but he said they'd be having some sort of meeting about it later today.

Thanks for the update. That puts me at ease. It would restore my confidence in the company as well.

Anyone know what was decided in that meeting?

jnicktem wrote:Anyone know what was decided in that meeting?

Nothing since Myke said yesterday they were still trying to decide if imported longs will be made or not.

So what your saying nullifies Mark Brody's?
Or that it's only for future Imported Longs and not ones who already purchased and found out by accident?

WhipDude wrote:So what your saying nullifies Mark Brody's?
Or that it's only for future Imported Longs and not ones who already purchased and found out by accident?

He did not say (I don't want to put words in his mouth) but they were trying to work things out.

I just got a tracking number for a US Wings package. Seeing as how I haven't ordered anything except the legend which I sent back for exchange, I'm anxiously awaiting it's arrival. I'll post and update next week.

I hope the made the correction! I sent in my Legend jacket the other day for an exchange.

I've got my fingers crossed! Would make my day to see a corrected jacket come into somebodies hands. Hopefully it will be an indicator that they are going to correct them quickly.

Mark Brody wrote:I just got a tracking number for a US Wings package. Seeing as how I haven't ordered anything except the legend which I sent back for exchange, I'm anxiously awaiting it's arrival. I'll post and update next week.

Is yours a long?

Yup. Mine's that jacket that started this thread.

So...... I just got off the phone with US Wings. Legend Lamb longs USA made are finished! Just today! So now the jackets  need to go inspection and then they'll be shipped from Roz's factory to US Wings on March 16. Then US Wings will ship them on March 23! So that's the update for now. 

Zane

Too bad this problem lies with the imported jackets.

When's the jacket supposed to arrive Mark?

Monday. I'll post it the night I get it

Mark Brody wrote:Monday. I'll post it the night I get it

Praying they got it right for you Mark, and everyone else

JC1972 wrote:

Mark Brody wrote:Monday. I'll post it the night I get it

Praying they got it right for you Mark, and everyone else

Ya, I'd agree. I'm sure I'm not the only anxious person around here to hear the results and see some photos.

I'm proof that you're not the only other person here that anxious to hear some news

Well, I received the package. I don't know what's going on over at US Wings, but I'm gonna call tomorrow and ask for Sarge cause I think they're still working some issues.

Why? What happened?

Why what's wrong with the jacket you received?

Don't tell me...

No...DO tell...

Indydawg wrote:No...DO tell...

Agreed! I want to know what I can expect.

I didn't exactly mean to keep it secret. It was more along the lines of "you're kidding me..."

Ok, nothing new here, but I'm lost...

jnicktem wrote:

Indydawg wrote:No...DO tell...

Agreed! I want to know what I can expect.

?

Indyzane wrote:

jnicktem wrote:

Indydawg wrote:No...DO tell...

Agreed! I want to know what I can expect.

?

That's what I already had

jnicktem wrote:

Indyzane wrote:

jnicktem wrote:

Indydawg wrote:No...DO tell...

Agreed! I want to know what I can expect.

?

That's what I already had

I know I'm just hoping it's not this again.

Might be what's being sent back to.

So far I have very little positive to say about this company at all. I thought I was buying a jacket from a high esteemed company.

Sounds like they were working on it and some how Mark's was sent back too soon. Therefore they thought they would just send another. But you'd think Hack would be expecting it since he directly told him what to write on the package and was the first to bring up the issue.

Well, I hate to leave you in suspense, but out of respect for Hack's request to contact him before posting problems here, I'll wait until I get a chance to call tomorrow. All I'll say for now is that we still apparently don't have anything coming to us at this time.

Sorry for the long delays between posts. It seems I'm having internet issues,

Well that really stinks.

Mark Brody,

No worries thanks for the heads up! I'm sure sarge will appreciate you in doing this.

Zane

Well, I DID get an email that Sarge sent out earlier today (first one in a long time, actually), and in it, he said that the pocket problems SHOULD be fixed on the Schott made longs in the Legend....

Maybe, if you didn't get one of those, the exchange will be made...

I didn't know there were problems with the Schott version...I just knew about the imports?

Maybe by "fixed" he simply means there's nothing wrong with them (even though there may have never been). The Schott jackets are the US made ones, right?