I'm wondering if they sign everythink "Hack?" I sent it back via UPS and it was signed for by "Hack." I e-mailed them after I received the Jacket thanking them for their fast shipment and a reply thanking me was sent by "Sgt. Hack." I'll give them the benefit of the doubt and if credit is not put on my account by Monday
All new products are sent with a thank you from Sarge. But not all
returns are signed for by Sarge. The place that receives and processess
their returns does not have the same address as the place where the
packages come from. At least that was the case in the three orders, and
three returns I personally had when I ordered my stuff from Wings.
When I ordered my things, each time the person on the phone told me
that they were not located in the same place as where the products were
coming from. When I asked them for more information about the products
I was ordering, they had absolutely no idea about any of the products as
they told me they were there just to take the orders. As a matter of fact
they couldn't even give me the total of my order each
time I placed one because, according to the phone person, they just
took orders. The processing of those orders took place someplace else.
When I sent a package back the first time, it was a jacket for an
exchange. It went to a different location than when I sent back a
crush cap that I wanted to return for a refund. The jacket went back to
the place where it was made, which was Cooper in New Jersey at that
time. Now Coopers were great with my questions, and they even made
my new jacket with the sleeves an inch shorter. When I originally ordered
the jacket, Wings would not do this, as they just got the jackets directly from
Cooper, and Wings offered no alterations at all. But once I started to deal
with Cooper directly, I could get all the alterations I needed.
Now, I have heard that Wings is making their Indy jackets for themselves, but
you still can't get any alterations made to one of their jackets, so I have
some susspisions as to whether they are actually making the jackets on
site. They still sell the Avirex brand, and a few others, and they still
get some of their A-2's from Cooper directly, so like I said, I
have my own doubts as to whether they would start to make their own
Indy jackets. As a matter of fact, I have a friend that ordered an Indy Jacket
from Wings a few months ago, and he had to send it back, and it had a
Coopers label in it. Maybe it was a left over, but Wings has said they are
making their jackets on site for over two years now, so why would it have
a Cooper label in it? However, his jacket matched stitch for stitch with
my Cooper jacket. Right down to the shape of the pockets, the placement,
and the shape and size of the collar. It does not take a rocket scientist
to see that these two jackets, made almost 4 years apart, where made
by the same place. And that was Coopers.
Anyway, when I had the trouble with my return, and I wrote to Wings, and they
kept telling me that they never received my return, thats when I went
to my post office and asked if they could help me.
They went on their computor, and found the date, time, and persons
name that signed for my package. It was defenately not Sarge. It was
signed for by someone else when the package arrived, and the postal
carrier got this persons signature on the return package.
However, when I finally presented this proof to the e-mail address on
the Wings site, as well as filing the claim with the BBB, I received a
return credit paper with the "Hack" marking on it. This paper was not
the same paper that was signed for by the person who actually received
my return.
What you got could be a return authorizaion from Sarge. It may not be
the actual paper signed for by their return department.
But what really cemented the whole thing for me was, even when I
presented all the facts to Wings, they still tried to deny ever receiving
my return! Although I had all the proper papers, with Wings own
employees signatures on them, they still gave me a hard time. It was
not until I got the United States Postal Service, and the BBB on them,
that I got my money back.
I will never, ever buy from them again. I even tried to talk my friend
out of buying his Indy jacket from Wings, but he got it when it was on sale, and
he thought they may have changed their ways since I placed my orders.
But, it seems that they still need better customer service, even after
all this time.
Flathead
