Discontinued threat ? Better get my order in soon
I appreciate that salespeople don't always know all the products inside out - for example just walk into a Belstaff store and start asking them about their jackets - you'll soon see that many of them don't really know that much at all about the jackets. Some do, but a lot don't. For Belstaff that's extremely poor, but I accept it as I can usually just pick the jacket up right there and examine it, try it on etc. myself. When it comes to internet order (and I think I'm right in assuming G&B is mainly internet) then I feel that the customer service/salesperson knowledge needs to be
above standard - that goes for every e-vendor. Again this goes to extremes (eg some tick-poor Ebay vendors contrasting with the encyclopedic knowledge of Rick at filmjackets.com store). I have a hard time accepting poor "e-service" (for want of a better word), especially when their product is unique and not exactly cheap. It's inherent in e-sales business models that service is below standard, but it's countered by a reduced price (no store o/heads cost etc) but that usually applies to homogenous products.
But anyway, I've derailed enough - thanks to the members here I'm 90% sure a G&B lamb is my next jacket, now I've got the elastic, colour answers I was looking for.
G&B should give this forum commission !
![Happy :)](./images/smilies/IndySmile.gif)