Todd's jacket return policy

[BenBrim]

I haven't found anything on the site that says anything about returns. I'm looking to buy one but I just wanted to make sure in case there were any problems with the size.

Another question: How do the standard sizes fit. I'm barely 5'7 and have 30 inch waist. Will the standard small still be to big?

[binkmeisterRick]

Have you tried contacting him directly regarding return policy? I'd try that, as it would be a surefire answer. I'd also bring up our size concerns with him and see what he suggests.

[BaptisteTheFool]

I had to pay return shipping when I returned mine. I forget if there is a restocking fee.

It used to say on his site, I know that. Gimme a second to browse through it again.

EDIT

"Service Temporarily Unavailable."


Guess I won't check...

[David]

While I don't know what Todd's official return policy is, his customer service is terrific!

I bought a stock Raiders Jacket from his store and a few times after wearing the jacket the snap ripped off one of the pockets when opening it. I had only worn the jacket a few times, but it had been a few months since I bought it.

I contacted Todd and he said to send the jacket back. I did so (at my own expense, no problem considering the amount of time that had elapsed since I had bought it) and expected the jacket repaired and returned. About a week and a half later I received a BRAND NEW Raiders jacket and that one has been flawless and I have been wearing it much more than my Wested over the last 8 months or so.

Order from Todd with confidence!

Sincerely,
David

[Gorak]

David-your avatar pic is one my most favorite I've ever seen here.....oh yeah, Todd's customer service is great.

[Forrest For the Trees]

I'm not a 100% qualified, as I haven't handled any of his jackets, but looking at his size charts, I'd say a small would probably fit very well.

[Puppetboy]

Yeah, sorry about the missing return policy. I just noticed that it was missing earlier this week. Still working on this new site trying to fill in all the blanks.

Our return policy is always 100% satisfaction guarantee. If you don't like it, you're welcomed to return it for a full refund of the purchase price. Same with exchanges - and we try to turn those around in 24 hours. We do ask for a $5 restock fee either way.

The only thing we don't cover is your return shipping. With the number of exchanges we deal with, we'd go broke on shipping.

If an item is defective - we cover all costs! And we grovel at your feet for mercy.

I'll be adding this policy to the site ASAP. It was a big oversight.

[scot2525]

Our return policy is always 100% satisfaction guarantee. If you don't like it, you're welcomed to return it for a full refund of the purchase price. Same with exchanges - and we try to turn those around in 24 hours. We do ask for a $5 restock fee either way.

The only thing we don't cover is your return shipping. With the number of exchanges we deal with, we'd go broke on shipping.

If an item is defective - we cover all costs! And we grovel at your feet for mercy.

I'll be adding this policy to the site ASAP. It was a big oversight.

This is no joke Todd's Costumes has fantastic customer service and has never let me down. I have made many purchases over the last two years.

[David]

Gorak,

Thank you for the kind words on my avatar! I appreciate it!

Sincerely,
David

[BenBrim]

well I took the plunge and got one, and it fits pretty well. No problems. THe medium size would be too big on me