Has Wested fallen off the map?

BendingOak · Post by **BendingOak** » Sat Aug 22, 2009 11:08 am

Hi, guys and dolls. I have been trying to contact Wested for a couple of weeks and have yet to get a reply. Anyone got an idea why they are not? Are they shut down for holiday maybe?

Post by **Holt** » Sat Aug 22, 2009 11:13 am

they usually dont reply in the weekends.

Monday they are back. but sometimes it takes a few days before Gemma replies back to your emial.

JRabbit · Post by **JRabbit** » Sat Aug 22, 2009 12:08 pm

I've e-mailed them with questions a few times in the last two weeks, both gemma@wested.com and wested@wested.com, and gotten no reply. I assumed my company's firewall was the problem, but now I'm not so sure.....

BendingOak · Post by **BendingOak** » Sat Aug 22, 2009 12:51 pm

I was going back and forth with them over something and then ............ nothing.

Cairo Indy,
I have no clue as what you are talking about. I don't wonder out to often from the fedora section.

Post by **Michaelson** » Sat Aug 22, 2009 1:45 pm

BendingOak wrote:I don't wonder out to often from the fedora section.

Not a bad practice, BOak. It's dangerous out there!

I need to do that myself!

HIGH regards! Michaelson

Indyzane · Post by **Indyzane** » Sat Aug 22, 2009 2:00 pm

Oak,
I'm sure you know this but have you tried to call them? Sometime I have better luck reaching them over the phone. I know it none of my business but what you buying? If you don't mind me asking.

Indyzane

Greatdane · Post by **Greatdane** » Sat Aug 22, 2009 5:35 pm

I varries, sometimes Wested replies super fast, and sometimes they take a long time to reply.

Dragonlady Jones · Post by **Dragonlady Jones** » Sat Aug 22, 2009 7:03 pm

Michaelson wrote:
BendingOak wrote:I don't wonder out to often from the fedora section.
Not a bad practice, BOak. It's dangerous out there!

I need to do that myself!

HIGH regards! Michaelson

There's a fedora section?

Post by **Michaelson** » Sat Aug 22, 2009 10:01 pm

mrkaboom · Post by **mrkaboom** » Sun Aug 23, 2009 6:24 am

BendingOak wrote:I was going back and forth with them over something and then ............ nothing.

Cairo Indy,
I have no clue as what you are talking about. I don't wonder out to often from the fedora section.

hey there Oak i'm due to go into Wested a week on Thursday - if you like i can enquire on behalf of you if you like and get back to you with their answer. Feel free to mail me your query and ill be happy to help out if they dont get back to you.

MK

DarenHenryW · Post by **DarenHenryW** » Tue Aug 25, 2009 9:57 pm

Last year, Gemma took awhile to get back to me. After a couple of weeks, I wrote again, and she responded with little info, but I ordered the jacket I was interested in anyway. I have a ROTLA Lambskin and an LC Washed Goat. They are great jackets OTR for the money, but the staff there aren't the best communicators.

DHW

TheExit148 · Post by **TheExit148** » Wed Aug 26, 2009 4:23 pm

If it helps, I emailed Wested this morning from work at 11am eastern time, and received responses back within 5 minutes.

Kittlemeier · Post by **Kittlemeier** » Sat Aug 29, 2009 9:51 pm

I got an email back the next day just a few days ago on their Layer Cake jacket.

bigrex · Post by **bigrex** » Sat Aug 29, 2009 9:56 pm

Sounds like my experience when it comes to emailing Fedora, I think it's purely a spam blocker issue, I always get a reply back from Wested, without variation, and never from Steve, the only thing that would seem to make sense is that they are not seeing your emails.

crismans · Post by **crismans** » Sat Aug 29, 2009 10:01 pm

I think that bigrex is probably right. I never had any trouble getting a response from them in the past.

JRabbit · Post by **JRabbit** » Tue Sep 01, 2009 12:51 pm

I placed my order for my Wested last night around 8:00pm CST and Gemma replied personally at 11:00am CST today. Pretty darn good response time in my opinion.

This was from my personal e-mail account, not my work account, so I circumvented the SPAM filters.

Now I can't WAIT to get my jacket!!!

JRabbit

Post by **Michaelson** » Wed Sep 02, 2009 11:23 am

Well, I've received no replies at all from Peter at the wested.com email address, nor his personal address, and they've been sent from both home and work email accounts, and as recently as this past weekend...so I give up.

Good luck!

Regards! Michaelson

JRabbit · Post by **JRabbit** » Wed Sep 02, 2009 3:17 pm

There was a slight change to my order and Gemma replied back the next day, very promptly. My order is in being processed. I now have to keep myself distracted so the waiting doesn't drive me batty.

crismans · Post by **crismans** » Wed Sep 02, 2009 4:20 pm

Be sure to double check on your change. I ordered in one leather, switched leathers three days later (and got confirmation that the change had been made), and got the jacket three months later in the first leather.

TheExit148 · Post by **TheExit148** » Wed Sep 02, 2009 4:42 pm

Always call to make sure the change was accepted and noted. I had to do that with my silver zip and snaps, and called to confirm that that was acceptable, and she said yes, made the change, and confirmed and it came with silver zip and snaps. Calling Wested is key, way better then email. They are very polite to deal with on the phone.

Has Wested fallen off the map?

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