the most HORRIFIC collar stand and snap EVER

[Raider S]

You loose the vendor business by making a mountain out of a molehill before contacting them. You do still get the correction but they are unlikely ever to do business with you again.

I think this is nearly blaming the customer, who's thrown good money after bad so far, by saying they shouldn't be upset over the product they recieved - a product obviously flawed and maybe even more flawed than we can see in the photo.

The vendor has not yet replied to the customer and the guys getting rightly upset over something he bought in good faith that should have never ever, ever been sent to him. Why should he be worried about the vendor doing business with him again? What kind of business is that? The onus is on the seller to keep the customer satisfied and I don't see Kyle as having done anything wrong as he paid for a correct jacket.

If Wested doesn't want people posting photos of mistakes the answer is simple: don't ship custom jackets that look like that.

I think Kyle can ask for whatever he sees fit but if there are other problems he should either post them or not post them, but should not use that to bargain with either way. I say this because I was in the reverse situation where the vendor told me NOT to post a problem I had and then they would correct it. This kind of thing happens when you have open forums.

[Kt Templar]

Some people think it's a bright idea to play hardball when complaining to a server in a restaurant...

[enigmata_wood]

It's not an attack on anyone, customer or vendor, to suggest that a little tact early on can achieve a lot later. Surely that is to everyone's advantage. The 'contract' works both ways.
I'm playing devil's advocate here. My observation was broader than the specific case of the mutant jacket here.
As an artisan I have had customers who were never happy, even when they got what they asked for - and then the changes they asked for - twice. I mean customers who contacted me a year after the job was over demanding a free repair because they abused the product. And yes, I told them politely to find someone else.
The vendor must of course respect the customer, but the customer must also give the vendor [who is after all being asked to do something the customer cannot do for himself] the opportunity to make a good job of it before flying off the handle.
Now, I'm not implying that Knibs is that kind of customer, clearly he deserves a replacement.

[Raider S]

If you want to critique Kyle rather than discuss the problem, that's cool.

No, he should not use posting additional problems to try and get some action (action that should have already been underway let alone not even having gotten a response so far) but he's not crying over a $25 steak that's too well-done.

The real issue: a six week wait for a item that should have been thrown out, and now another wait simply to even get a response. Is it hard to understand his frustration?

[gwyddion]

If you want to critique Kyle rather than discuss the problem, that's cool.

No, he should not use posting additional problems to try and get some action (action that should have already been underway let alone not even having gotten a response so far) but he's not crying over a $25 steak that's too well-done.

The real issue: a six week wait for a item that should have been thrown out, and now another wait simply to even get a response. Is it hard to understand his frustration?

He didn't critique Kyle:

It's not an attack on anyone, customer or vendor, to suggest that a little tact early on can achieve a lot later. Surely that is to everyone's advantage. The 'contract' works both ways.
I'm playing devil's advocate here. My observation was broader than the specific case of the mutant jacket here. ....
............
...Now, I'm not implying that Knibs is that kind of customer, clearly he deserves a replacement.

Regards, Geert

[Raider S]

Now, I'm not implying that Knibs is that kind of customer, clearly he deserves a replacement.

We certainly agree there.

Look, Kyle was probably excited to finally get the jacket and when it arrives it's a horror. His reaction was to post a photo just like most of us do when we love what just arrived. That's the modern age we live in.

Maybe it's not the way to proceed but vendors know the game too, they know this gear will be picked apart even when it's perfect. The collar was a big flaw. If it were some little picky thing Kyle went off on it would be a different story.

[Raider S]

He didn't critique Kyle:

It's not an attack on anyone...

Regards, Geert

That wasn't what I was refering to. The issue is the collar; Kyle's already been told all this from the day he posted.

Best of luck Kyle and I hope you get a better jacket out of all this.

[gwyddion]

Glad there wasn't a misunderstanding then

I too hope Kyle gets the issues with his jacket resolved.

Regards, Geert

[Holt]

Ok.

Im shutting this thread down. This thread serves no use. It's just one of those war brewing threads that I dont have the time for, nor does my co staff im sure. Therefore, locked. Contact Peter and let him set it straigth.