When I recieved my first AB in June I got the wrong size. I just sent Steve the size I wear on my Akubras instead of measure my hat again and since Akubras are running a little big I got an AB that was too tight for me.
Steve asked me to send the hat back and exchanged it immediately with a new hat for free! (Now with my right size! )
However, I can´t thank Steve enough for his great and unique customers service!
Oh, and sorry to the people who have an AB on order that you have to wait "one-hat" longer.
Thanks, Steve(Fedora)!
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Re: Thanks, Steve(Fedora)!
Last Crusader wrote:When I recieved my first AB in June I got the wrong size. I just sent Steve the size I wear on my Akubras instead of measure my hat again and since Akubras are running a little big I got an AB that was too tight for me.
Steve asked me to send the hat back and exchanged it immediately with a new hat for free! (Now with my right size! )
However, I can´t thank Steve enough for his great and unique customers service!
Oh, and sorry to the people who have an AB on order that you have to wait "one-hat" longer.
I've always said that Steve has great customer service. If he know about a problem he handles it very well.
Re: Thanks, Steve(Fedora)!
How do you know that AB's just aren't "running a little small"?.....Last Crusader wrote: and since Akubras are running a little big I got an AB that was too tight for me.
Re: Thanks, Steve(Fedora)!
darthbish wrote:How do you know that AB's just aren't "running a little small"?.....Last Crusader wrote: and since Akubras are running a little big I got an AB that was too tight for me.
BTW.........that was a joke..